Shannon DuMont
Valrico,FL
Summary
Professional and dependable self-employed business owner with strong customer service, communication, and organizational skills. Experienced in handling client needs, managing daily operations, and resolving problems efficiently. Seeking to contribute a strong work ethic.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Ethical Lawn Care Inc.
Plant City, FL
01.2017 - Current
- Managed daily business operations, including staffing, scheduling, inventory, and customer service
- Oversaw budgeting, payroll, and financial reporting to maintain profitability and operational efficiency
- Developed and implemented business strategies that increased revenue and customer retention
Server
Mi Casa
Riverview, FL
02.2015 - 08.2016
- Delivered exceptional customer service to enhance dining experiences.
- Managed table assignments to optimize workflow and guest satisfaction.
- Trained new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
Sales Associate
Marshalls
Riverview, FL
04.2013 - 02.2015
- Assisted customers with product selections, ensuring exceptional service and satisfaction.
- Maintained organized merchandise displays to enhance store aesthetics and promote sales.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
- Trained new associates on store policies, procedures, and customer service best practices.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05.2014
Skills
- Operations management
- Documentation and reporting
- Business planning
- Financial reporting
- Personnel management
- Customer relations
- Task delegation
Timeline
Owner/Operator
Ethical Lawn Care Inc.
01.2017 - Current
Server
Mi Casa
02.2015 - 08.2016
Sales Associate
Marshalls
04.2013 - 02.2015
High School Diploma -
East Bay High School