Shannon Edmison
Chippewa Falls,Wisconsin
Summary
Aspiring Human Resources professional pursuing a degree in Human Resources, focused on employee relations, recruitment, and organizational development. Demonstrates strong organizational skills and dependability, ready to apply academic knowledge in practical HR settings. Possesses excellent communication, administrative, and problem-solving abilities, committed to enhancing team efficiency and support.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Eau Claire Animal Hospital
07.2024 - 03.2025
- Interacted with customers using excellent verbal and written communication skills.
- Resolved customer complaints and inquiries efficiently and courteously.
- Maintained extensive product knowledge to offer relevant suggestions and recommendations.
- Greeted customers by name, fostering rapport and building long-term relationships.
- Employed problem-solving techniques to address complex customer inquiries effectively.
- Demonstrated strong organizational skills while managing multiple projects simultaneously.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Representative
State Farm
12.2023 - 07.2024
- Greeted visitors, identifying appropriate contacts and scheduling suitable meeting times.
- Responded promptly to inquiries, delivering comprehensive account support.
- Served as primary contact for assigned clients, addressing issues and updating on new products.
- Maintained detailed records of all transactions within assigned accounts for accuracy.
- Developed account strategies based on customer needs to enhance long-term value.
- Managed customer complaints effectively, ensuring timely and satisfactory resolutions.
- Contacted customers to assess satisfaction and current needs.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
In-home Day Care Provider
Self-employeed
02.2010 - 11.2023
- Cultivated welcoming atmosphere, encouraging families to trust childcare services.
- Implemented positive discipline strategies, guiding children toward appropriate behavior choices.
- Maintained adherence to state licensing regulations while ensuring certifications in CPR and First Aid were current.
- Coordinated naptime schedules for multiple children to promote restful sleep.
- Conducted regular assessments of children's developmental progress, adjusting care plans accordingly.
- Fostered nurturing environment to enhance social skills and emotional well-being among children.
- Developed strong parent relationships through effective communication via emails, phone calls, and newsletters.
- Managed daily administrative tasks including attendance records, incident reports, and communication logs.
Education
Associate of Arts - Human Resources
Chippewa Valley Technical College
Eau Claire, WI05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Attention to detail
- Time management
- Adaptability and flexibility
- Administrative support
- Scheduling
- Microsoft Office Suite
- Building rapport
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hoursPaid time offTimeline
Customer Service Representative
Eau Claire Animal Hospital
07.2024 - 03.2025
Account Representative
State Farm
12.2023 - 07.2024
In-home Day Care Provider
Self-employeed
02.2010 - 11.2023
Associate of Arts - Human Resources
Chippewa Valley Technical College
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