SHANNON ELLER
Sagamore Hills,OH
Overview
27
27
years of professional experience
Work History
General Manager/Certified Health Coach/Fitness Instructor
J&S Personal Training Center
Beachwood, OH
01.2006 - 03.2020
- Greet new and current customers at the front desk and made them feel welcome.
- Schedule clients into the trainers' and massage therapists' schedules.
- Maintain a professional, motivating, and cheerful appearance at all times.
- Encourage clients to purchase weekly massages and personal training sessions.
- Text clients to remind them of their upcoming appointments.
- Call former clients to encourage them to resume their memberships.
- Work one-on-one with clients and discussed personal fitness/health goals.
- Customize nutrition and exercise programs for clients of all ages and types from teens to the elderly.
- Teach/lead workshops about how to build metabolism and reduce body fat.
- Teach cooking classes on how to prepare healthy and nutritious meals at home.
- Keep employees on track with their own Fitness and Health journey so that they walked the walk, and also kept work/life balance.
- Learn to work with different types of personalities.
- Focus on customer service and safety.
- Answer and return incoming phone calls.
- Prepare spreadsheets for accountant using Excel.
- Perform light bookkeeping.
- Perform website maintenance and updating with HTML.
- Creative writing/blogging for website.
- Perform basic clerical work.
- Manage websites.
- Make all travel arrangements for business trips/conferences including flights, car rental, hotels, restaurants, event tickets, spending budgets.
- Create and update the company website weekly.
- Perform social media marketing (Facebook and Instagram).
- Email monthly newsletters.
- Post healthy recipes and fitness tips daily/weekly on social media.
- In charge of DBA: The Faithfully Fit Foodie website, Facebook, and Instagram posts.
- Weekly blogging via business website.
- Send out monthly e-newsletters.
- Interview/hire independent contractors.
- Train new independent contractors/employees how to work with new clients.
- Maintain gym cleanliness at all times.
- Perform data entry.
- Maintain small in-home client base after gym closed in March 2020 due to COVID-19 shut down.
Administrative Assistant - part time
In His Steps Foundation
Independence, OH
02.2022 - 01.2023
- Served as the foundation's first point of public-facing contact: answering phones, greeting visitors, and responding to email inquiries.
- Supported the President and Office & Grants Manager with correspondence, electronic filing, and updating contacts.
- Reported to the President of the Foundation.
- Assisted with quarterly and as-needed mailings.
- Performed data entry.
- Daily use of Microsoft Office and C-Suite software.
- Assisted in moving grants through the foundation's process.
- Took notes in meetings.
- Maintained relationships with current donors/fund holders.
- Maintained confidentiality with fund holders' and grantees' bank account and financial information.
Patient Intake Specialist/Health Coach- Remote
Advanced Integrative Medical 360
Pittsburgh, PA
01.2021 - 02.2022
- Perform health coaching.
- Call each potential patient as scheduled to assess their health concerns and record the information into Quicker Notes.
- Type everything the potential patient is saying into Quicker Notes as fast and as accurate as possible.
- Greet each potential patient over the phone with enthusiasm and kindness.
- Ask potential patients a list of scripted questions per the Doctor's requirements and also have the candidate expand on some of the health issues they have.
- Perform documentation review.
- Schedule patients into the Doctor's schedule.
- Take credit card payment from the patient.
- Write up appropriate lab prescriptions for each patient.
- Email each patient a thorough email including day/time of doctor's appointment, lab preparation instructions, and lab prescription.
- Perform patient monitoring.
- Report to office manager and/or doctor with any patient concerns or questions.
- Work independently at home/remote.
- Screen every potential patient to make sure that they are the right candidate for the doctor before putting them in his schedule.
- Redirect patient calls to the proper department.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Health/Life Coach
Happy Bod Squad DBA Gen's Gym
08.2022 - 06.2025
- Met with clients individually for 30 minutes via Zoom every 2 weeks.
- Conducted/lead group coaching meetings with multiple clients for 30 minutes 3 days each week.
- Co-hosted podcasts (live and recorded) several times per year on a topic of choice.
- Worked consistently with over 30 clients every week.
- Customized meal plans and monthly workout programs for each client.
- Responded to messages from clients via the Trainerize app hourly each day.
- Attended weekly staff meetings 2 days per week.
- Scheduled 1:1 client meetings using the OnceHub platform.
- Used Google Suite daily.
- Created/updated spreadsheets to keep track of clients and where they are in their program.
- Motivated, inspired, and educated clients on how to prioritize their health long term.
- Educated clients on the importance of increasing metabolism and instruction on how to do that.
- Encouraged clients to extend their program to a longer term than they originally signed up for.
- Set clients up to receive weekly emails via Active Campaigns and Thinkific programs.
- Took notes after each 1:1 meeting with each client to keep track of their challenges, goals, and wins.
- Worked with a team of coaches who all specialize in different aspects of health and encourage clients to attend calls with other coaches depending on their need.
- Held clients accountable to their prescribed nutrition and exercise goals.
Freelance Performer
Cuyahoga Falls
Cuyahoga Falls, OH
01.1998 - Current
- Lead Vocalist with the Dave Banks Big Band (performs multiple musical genres in clubs and for weddings/special events).
- Leader/Composer/Arranger/Vocalist for the Shannon Eller Jazz Ensemble.
- Musical Theater Actress/Performer.
- Professional Dancer/Choreographer (ballet/tap/ballet/lyrical/modern).
- Guest Vocalist for the 2012 Lakeland Jazz Festival.
- Guest Vocalist for the 2012 Baldwin Wallace Jazz Ensemble.
Education
Bachelor's Degree - Arts and Sciences
Youngstown State University
Youngstown, OHAssociate's degree - Fitness and Nutrition
University of Colorado
12.2007
Certified in Integrative Nutrition for Mental Health - Nutrition
Behavioral Institute
06.2025
Certification in Binge Eating/Emotional Eating -
ECare Behavioral Health Institute
08.2023
Websites
Skills
Life Coaching, Motivational Interviewing, Nutrition, Microsoft Office, Microsoft Word, Microsoft Outlook, Excel, Google Suite, Google Docs, Data Entry, Spreadsheet Management, Documentation Review, Scheduling,Travel Arrangements, Customer Service, Verbal Communication, Professional Demeanor, Client Relationship Management, Teaching, Front Desk Guest Services, Social Media Marketing, Website Management, Podcast hosting, Canva design, Teamwork, Supervisory Skills: Motivating & Assessing Employees, Management & Leadership Skills: Impact & Influence, Mentoring, Interviewing/Hiring, Reliability, Ballet/Tap/Lyrical/Modern Dance
Timeline
Health/Life Coach
Happy Bod Squad DBA Gen's Gym
08.2022 - 06.2025
Administrative Assistant - part time
In His Steps Foundation
02.2022 - 01.2023
Patient Intake Specialist/Health Coach- Remote
Advanced Integrative Medical 360
01.2021 - 02.2022
General Manager/Certified Health Coach/Fitness Instructor
J&S Personal Training Center
01.2006 - 03.2020
Freelance Performer
Cuyahoga Falls
01.1998 - Current
Bachelor's Degree - Arts and Sciences
Youngstown State University
Associate's degree - Fitness and Nutrition
University of Colorado
Certified in Integrative Nutrition for Mental Health - Nutrition
Behavioral Institute
Certification in Binge Eating/Emotional Eating -
ECare Behavioral Health Institute
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