Shannon Esque
Homosassa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Front Office Coordinator
Advanced Podiatry Institute
08.2022 - Current
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collect patient and client documents and information upon referral.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Organized and transferred incoming mail and checked correctness of outgoing mail.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Accounts Payable Clerk
Natureplex Pharmaceuticals
02.2017 - 10.2021
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained payable shared email inbox and digitized invoices for processing.
- Reported financial data and updated financial records in ledgers and journals.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Manager- Greg Steadman CFO 662-874-1370
Front Desk Clerk
Coldwater Vision Center
04.2015 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected copays and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Verified benefits for patients appointments making them aware of all charges
Assistant Leasing Consultant
Heritage Place Apartments
06.2014 - 04.2015
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Receptionist
Tower Loan
02.2012 - 11.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Processed customer payments
Scribe
Team Health/Baptist Desoto Hospital
09.2010 - 02.2012
- Accepted dictated notes and produced professional documents with outlined information.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Processed paperwork such as discharges and transportation orders to coordinate patient movements.
- Returned printed and electronic form dictated reports for physician's review, signature and corrections.
- Updated patients on lab work and imaging as instructed by the physician.
Patient Access Clerk
North Oak Regional Medical Center
06.2006 - 11.2010
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Education
High School Diploma -
Independence High School
Independence, MS05.1993
Skills
- Proactive and Self-Motivated
- Federal Regulation Compliance
- Bill Payment and Recordkeeping
- Financial Recordkeeping
- Accounts Payable
- Attention to Detail
- Customer Relations
- Creative Problem Solving
- Time Management
- Data Entry and 10-Key
- QuickBooks
- Microsoft Office
- Critical Thinking
- Expense Reports
- Handling Confidential Materials
- Purchase Orders
Timeline
Front Office Coordinator
Advanced Podiatry Institute
08.2022 - Current
Accounts Payable Clerk
Natureplex Pharmaceuticals
02.2017 - 10.2021
Front Desk Clerk
Coldwater Vision Center
04.2015 - 11.2016
Assistant Leasing Consultant
Heritage Place Apartments
06.2014 - 04.2015
Receptionist
Tower Loan
02.2012 - 11.2012
Scribe
Team Health/Baptist Desoto Hospital
09.2010 - 02.2012
Patient Access Clerk
North Oak Regional Medical Center
06.2006 - 11.2010
High School Diploma -
Independence High School
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