Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Shannon Estes
Beattyville,KY
Summary
Overview
22
years of professional experience
Work History
Juniper Health, Inc
Human Resource Assistant
10.2021 - Current
Job overview
- Efficiently manages personnel and credentialing files for 160+ employees including 31 medical providers, maintaining confidentiality while keeping records up-to-date and organized.
- Assists in company benefits administration, coordination of student program, and recruiting and onboarding.
Hazard Community And Technical College
Administrative Assistant
06.2013 - 02.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Booked travel arrangements and processed reimbursement forms for travel and other expenses.
Middle Kentucky Workforce Investment Act
Intake Receptionist
10.2011 - 05.2013
Job overview
- Identified job market opportunities through extensive job searches and partner interaction.
- Maintained scheduling for job fairs and mock interviews.
First National Bank
Teller
09.2010 - 09.2011
Job overview
- Balanced cash drawer and vault daily.
- Demonstrated exceptional customer service to ensure high customer satisfaction rating.
Lincare
Sales Representative & Customer Service Rep
09.2005 - 04.2010
Job overview
- Identified market opportunities, researched customer needs, and generated sales; achieving or exceeding targeted unit quota for assigned territory.
- Established strong relationships with all key people in assigned territory.
Wolfe County Clinic
Clinic Manager
09.2002 - 10.2004
Job overview
- Oversaw all clinic operations.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
Education
Hazard Community And Technical CollegeJackson, KY
Associate of Arts
12.2012
University Overview
Skills
- Administrative Skills
- Office Administration
- Sales
- Payroll Processing
- Accounts Payable/Receivable
- Customer Service
- Healthcare Management
- Human Resources Support
- Service Industry
- Verbal and Written Communication
- Time Management
- Organization
- Attention to Detail/Accuracy
- General Knowledge of Business Practices
- Adaptability/Flexibility
- Banking
- Critical Thinking/Problem Solving
- Research
- Travel Booking
- Budgeting/Audits/Reconciliation
- Expense Reporting
- Scheduling
- Team Player
- Conflict Management
- Employee Relations
- Benefits Administration
- Computer Literacy
- Employee Onboarding
- Administrative Support
- Effective Planning
- Training Facilitation
- Mail handling
- Report Generation
- Microsoft Office
- Data Entry
- Personnel Documentation Verification
- Relationship Building
- Records Maintenance
- Staff Management
Interests
Interests
- Travel
- Culture
- Adventure
- Movies
- Volunteer Work
Timeline
Human Resource Assistant
Juniper Health, Inc
10.2021 - Current
Administrative Assistant
Hazard Community And Technical College
06.2013 - 02.2021
Intake Receptionist
Middle Kentucky Workforce Investment Act
10.2011 - 05.2013
Teller
First National Bank
09.2010 - 09.2011
Sales Representative & Customer Service Rep
Lincare
09.2005 - 04.2010
Clinic Manager
Wolfe County Clinic
09.2002 - 10.2004
Hazard Community And Technical College
Associate of Arts
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