Shannon Evans
Pittsburg,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Maintenance Supervisor
USPS (United States Postal Service)
03.2023 - Current
- Plan and schedule the mechanics weekly work schedules, to perform preventive maintenance on equipment, mail processing machines or systems to ensure proper functioning
- Document work hours or activities on the employee's daily assignment worksheets
- Arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment
- Assist with purchasing new equipment, supplies or furnishings
- Inspect work that the employees have completed to ensure standards are met.
Administrative Assistant - Sr. Plant Manager (San Francisco District)
United States Postal Service
06.2018 - 03.2023
- Manage and maintain the Sr Plant Managers calendar
- Schedule meetings for the Sr Plant Manager and her staff
- Answer and direct calls to appropriate employees and take messages
- Make travel arrangements for the Sr Plant Manager
- Prepare catering arrangements for meetings and events
- File confidential documents, records, and reports
- Attend meetings to record minutes
- Provide clerical support to other departments
- Manage the Employee Receivables for the San Francisco P&DC
- Purchase office supplies for the Sr
- Plant Manager's office and the Plant.
Retail Specialist
USPS (United States Postal Service)
02.2020 - 08.2021
- Generate and distribute retail revenue and operation reports via email
- Conduct weekly field visits to various postal retail facilities, to provide customer service assistance to the management and staff
- Conduct Bi - Weekly Telecoms (Zoom Meetings) for the field to provide current retail information and training for management and staff
- Provide technical and operational support for retail systems
- Assist with conducting annual & quarterly audits for revenue compliance
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand
- Assist in planning marketing events to increase revenue.
Administrative Assistant - Finance (San Francisco District)
United States Postal Service
05.2018 - 07.2018
- Generate and distribute requested finance and budget reports
- Provide assistance to the District Attendance Control Officer (generate and distribute reports)
- Provide assistance to the Labor Relations Department (generate reports)
- Maintain the Finance Departments leave requests and vacation schedules
- Assist with providing lunch for various staff meetings and events.
Customer Retention Agent
United States Postal Service
04.2017 - 05.2018
- Conducted package intercept requests for customers and various major companies, to have their packages rerouted to different addresses, or returned to the sender
- Communicated with various postal facilities to locate packages and alert the Supervisors or clerks that an intercept request was made
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
TME (Dock Clerk) / Foreign Mail
United States Postal Service
03.2016 - 04.2017
- Directed activities related to dispatching, routing, or tracking transportation vehicles
- Implemented schedule or policy changes for transportation services and drivers
- Verified that items were addressed correctly, marked with the proper postage, and in suitable condition for processing
- Checked items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
Graphic Designer / Freelance Photographer
City Girl Creates (self-employed)
06.2010 - 01.2017
- City Girl Creates is a small business that provides custom Graphic Design, Web Design and Freelance Photography services for new starting off small business
- GRAPHIC DESIGN: Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts
- Develop graphics and layouts for product illustrations, company logos, and Internet websites
- Design, build, and maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media
- PHOTOGRAPHY: Take pictures of individuals, families, and small groups on location
- Manipulate and enhance scanned or digital images to create desired effects, using computers and specialized software
- Determine desired images and picture composition, selecting and adjusting subjects, equipment, and lighting to achieve desired effects
- Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments
- WEBSITE DESIGN: Design, build, and maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media
- Design Website layouts for all business sites, personal sites, blogs, online stores, etc.
PSE Mail Clerk
United States Postal Service
03.2013 - 03.2016
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Distribute incoming mail into the correct boxes or pigeonholes
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters
- Clear jams in sorting equipment.
Education
Business Administration -
Heald College
San Francisco, CAHigh School Diploma -
Youth Chance High School
San Francisco, CA01.2001
Skills
- Administrative
- Customer Service
- Graphic Design
- Outlook
- Excel
- Filing
- Interpersonal Skills
- Staff Scheduling
- Adobe Photoshop
Timeline
Maintenance Supervisor
USPS (United States Postal Service)
03.2023 - Current
Retail Specialist
USPS (United States Postal Service)
02.2020 - 08.2021
Administrative Assistant - Sr. Plant Manager (San Francisco District)
United States Postal Service
06.2018 - 03.2023
Administrative Assistant - Finance (San Francisco District)
United States Postal Service
05.2018 - 07.2018
Customer Retention Agent
United States Postal Service
04.2017 - 05.2018
TME (Dock Clerk) / Foreign Mail
United States Postal Service
03.2016 - 04.2017
PSE Mail Clerk
United States Postal Service
03.2013 - 03.2016
Graphic Designer / Freelance Photographer
City Girl Creates (self-employed)
06.2010 - 01.2017
Business Administration -
Heald College
High School Diploma -
Youth Chance High School
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