Shannon Evans
Columbus,Ohio
Summary
Experienced leasing professional with a strong background in the service industry. Excels in effective communication, tenant relations, and property management. Track record showcases ability to collaborate with teams, adapt to change, and achieve outstanding results. Possesses exceptional skills in lease negotiations, customer service, and resolving tenant issues with diplomacy and efficiency. Known for reliability and flexibility, consistently delivers high-quality outcomes in fast-paced environments. Flawless communication skills and adaptability allow for thriving in any environment.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
Elford Development
08.2024 - Current
- Answers phone calls and emails and responded to questions from prospects quickly and effectively.
- Retains high quality tenants through proactive relationship building efforts aimed at addressing and anticipating their needs.
- Manages dozens of leases, preparing for renewals and vacancies and enforcing payment terms.
- Coordinates move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborates with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Provides exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Maintains accurate records of all leasing activity, providing valuable data for management decision making.
- Experience with new construction, luxury apartment buildings and condominiums.
- Efficient in Entrata Program
Lead Server & Host
Milestone 229
05.2019 - 07.2024
- Curated private dining experiences, group events, and personalized wine dinners
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash and credit transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Lead & Server
Jinya Ramen
08.2014 - 04.2018
- Oversaw employee orientation and job training
- Composed and implemented spreadsheet to track daily workload
- Created weekly schedule as General Manager Assistant
- Handled all guest complaints as well as ensuring positive work environment for staff
Education
Bachelor of Science - Film Production
The Los Angeles Film School
Los Angeles, CA05.2026
Skills
- Mac and PC
- Microsoft Office
- Excel
- Leasing reports
- Fair housing policies
- Goal-Oriented
- Telephone and email etiquette
- Training and mentoring
- Application processing
- Relationship building and rapport
- Proficient in ENTRATA
- Customer service expertise
Timeline
Leasing Specialist
Elford Development
08.2024 - Current
Lead Server & Host
Milestone 229
05.2019 - 07.2024
Shift Lead & Server
Jinya Ramen
08.2014 - 04.2018
Bachelor of Science - Film Production
The Los Angeles Film School
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