Shannon Eyler

• Negotiated fair payment terms that balanced both client and debtor needs, resulting in successful resolutions for all parties involved.
• Monitored debtor compliance with court orders and promptly addressed any non-compliance issues to protect client interests.
• Prepared detailed reports on collection efforts, including status updates and potential obstacles, providing valuable insights for management decisionmaking.
• Performed due diligence investigations on debtors to assess creditworthiness before initiating legal actions or settlement negotiations.
• Drafted persuasive demand letters that clearly outlined client expectations regarding payment timelines and consequences for nonpayment.
• Conducted thorough research on debtor assets to determine the best course of action for successful collections.
• Managed a high-volume caseload, prioritizing tasks to ensure timely completion and optimal results.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.
• Collaborated with legal team members to prepare and file necessary documents for court proceedings, leading to favorable judgments.
• Created and maintained detailed records of client accounts, collection efforts, and case statuses to ensure easy access to information when needed.
• Handled complex cases involving multiple parties or disputed claims while maintaining a high success rate in securing payments owed to clients.
• Communicated pertinent information to clients via phone, email, and mail.
• Contacted witnesses to testify under oath at court hearings.
• Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.

• Updated spreadsheets and databases to track, analyze, and report on performance.
• Executed record filing system to improve document organization and management.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Composed inter-office correspondence and provided product and service information to customers.
• Assisted development and implementation of new administrative procedures.
• Created and maintained databases to track and record customer shipments.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Developed strategies to streamline and improve standard operating procedures.
• Answered multi-line phone system, routing calls, delivering messages to staff

October 2022 to April 2023 (Auto Operations)

• Tracked/Traced orders and paperwork
• Updated Status of shipments
• Corresponded with agents and Customers regarding there Vehicle status

October 2012 to July 2013 (Packer/Mover)

• Moved furniture and Packed household items in boxes

July 2013 to July 2014 (Warehouse Assistant)

• Receiving incoming/outgoing shipments

July 2014 to July 2015 (Operations Assistant)

• Assisted with facility scheduling and customer service.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations.
• Managed day-to-day department operations with effective workflow coordination.
• Increased customer service success rates 50% by quickly resolving issues.
• Planned and coordinated logistics and household good orders.

July 2014 to July 2015 (Local COD Coordinator)

• Prioritized workload based on urgency.
• Informed customers about there detailed move information for there upcoming relocation
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed timely and effective replacement of damaged or missing items.

July 2015 to April 2022 (Logistics and Military Coordinator)

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Tracked orders and notified customers of status or potential delays.
• Scheduled and coordinated truck transport to maximize productivity.
• Developed strategies to optimize utilization of available resources.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Worked with customers to understand needs and provide excellent service.
• Increased customer satisfaction by 75% of approvals.
• Handled 40 to 50 calls per day to address customer inquiries and concerns.
• Prioritize and categorized incoming and outgoing shipments.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Proved successful working within tight deadlines and fast-paced atmosphere.