Shannon Fagan
Clearwater,FL
Summary
Entry level employment in the technology arena, focusing on Cloud management.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
13
13
years of professional experience
Work History
UPS Clerk
The UPS Store
12.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Heavy customer traffic - perhaps 50-150 customers daily.
Cashier
The Home Depot
01.2023 - Current
- Assisted customers with their purchases
- Signed up customers for The Home Depot credit card
- Accumulated leads and projects
House Cleaner
Shannon Fagan, Inc.
01.2012 - 01.2022
- Cleaned homes for various clients
- Picked up mail when out of town, cared for pets, etc Several references are available upon request
- Managed 20 clients personally
Education
Bachelor of Science - Technology Management and Development, Cloud computing
St. Petersburg College
Clearwater, FL05.2026
Skills
- Microsoft Word
- Excel
- Project
- Visio
- Networking
- Python
- SQL
- Cloud Compute Foundations
- Excellent writing skills
- AWS
- Azure
- Google Cloud Platform
Timeline
UPS Clerk
The UPS Store
12.2024 - Current
Cashier
The Home Depot
01.2023 - Current
House Cleaner
Shannon Fagan, Inc.
01.2012 - 01.2022
Bachelor of Science - Technology Management and Development, Cloud computing
St. Petersburg College
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