Shannon Faith

Fort Collins, CO

* Prospect, sell and service corporate segment group rooms and associated event bookings

* Conduct site visits for prospective clients

* Prospect, and contract special business transient rates and accounts as well as servicing individual reservations associated with these accounts

* Follow up on leads within 24 hours

* Cultivate relationships with coworkers, group contacts and key management

* Organize, upsell and detail all aspects including space, audio visual, and related activities to ensure program satisfaction

* Liaison between client and various departments to communicate reservation details, food and beverage, invoice detail verification, folio distribution, billing details.

Estes Park, CO

* Plan events logistics by performing site and cost visits, assess event planning services and related costs for events anywhere from 5 to 500 attendees.

* Coordinate vendors, timelines, and budgets for the events, including corporate luncheons, dinners, conferences, and special events.

* Provide training in customer service, and managing a timeline for events to drive increases in individual and team performance.

* Manage catering services, audio-visual services, and housekeepers, created budgets, and developed event proposals to handle all details, including booking activities and guest logistics.

* Enhance the effectiveness of event's related programs through proactive monitoring of team performance, successes, weaknesses, and trends to uncover room for improvement through client feedback.

* Maintain open lines of communication with clients to mitigate and resolve a wide range of service issues and successes

Estes Park Housing Authority, Estes Park, CO

* Managed company operations related to profit and loss inventory control, and establishing the correct work priorities to meet contractual obligations.

* Reviewed daily financial reports and reconciled accounts to maintain updated, accurate information.

* Conducted interviews with applicants, explaining the benefits process and the programs available and reviewing applicant data to ascertain compliance with economic assistance eligibility criteria.

* Recorded all applicant communication and information into the computer system to provide future clarification and knowledgeable support.

* Processed benefits applications, and called applicants to set-up appointments and explain the benefits processes. * Worked in collaboration with a diverse group of co-workers to accomplish defined goals and address issues related to the products and services offered.