SHANNON FARRELL
INDEPENDENCE,MO
Summary
Dynamic General Manager with a proven track record at Applebee's Grill + Bar, excelling in operations management and leadership. Successfully implemented strategies that boosted sales and fostered a high-performing team culture. Skilled in problem resolution and cultivating client relationships, ensuring exceptional service and loyalty.
Overview
22
22
years of professional experience
Work History
General Manager
Applebee's Grill + Bar
Kansas City, KS
10.2022 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Applebees
Independence, Mo
03.2018 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cinstruction
Self Employed
Independence, MO
01.2009 - 08.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Painter
Monroe Painting
Raytown, MO
06.2002 - 12.2008
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Education
Graduated - General Studies
Raytown High School
Raytown, MO05.2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Applebee's Grill + Bar
10.2022 - 11.2024
Manager
Applebees
03.2018 - 09.2022
Cinstruction
Self Employed
01.2009 - 08.2010
Painter
Monroe Painting
06.2002 - 12.2008
Graduated - General Studies
Raytown High School