Shannon Faust
Harrisburg,PA
Summary
Secure a position in Management,customer service, supervising that enables utilization of my skills and qualities to dedicated perseverance and continual learning. achieve excellence, endeavor to show improved results for the prospective employer and meet new challenges through.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
First Assistant Manager
McDonald's
Harrisburg, PA
05.2009 - Current
- Assisted in managing daily operations and ensuring team efficiency.
- Collaborated with staff to implement company policies and procedures.
- Trained new employees on operational standards and customer service practices.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Addressed employee concerns or grievances in a professional manner.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies. Interview new candidates for positions
- Provided feedback to employees on performance improvement opportunities.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Make sure all crew are trained and in proper uniform . Performing tasks and doing their job efficiently.
Housekeeper Inspector
Best Western Premier
Harrisburg, USA
05.2016 - 09.2019
- Responsible to check housekeepers rooms that they cleaned
- Make sure all items are stocked in bathrooms, beds are made properly, everything is cleaned properly.
- Report any maintenance issues. If anything is broke, missing, or need repaired
- Stock all housekeeping closets
- The lost item address, name, and send item back.
- In charge of logging Lost and Found. If guest calls in looking for item, I call the guest get there information on
- Provide any housekeeper with help if they need it.
- Inspected rooms for damages and reported issues to management promptly.
- Replenished supplies and amenities to ensure guest comfort and satisfaction.
- Collaborated with team members to streamline cleaning processes and workflows.
- Utilized cleaning equipment and chemicals safely according to best practices.
- Assisted in training new staff on housekeeping procedures and standards.
- Ensured compliance with health and safety regulations in all cleaning tasks.
- Organized storage areas for efficient access to cleaning supplies and tools.
Housekeeping
Comfort Inn
05.2011 - 06.2012
- Attended to the needs of the guest
- Quickly and efficiently performed duties
- Provided Customer Service
Bakery Associate
GIANT FOODS
12.2007 - 08.2009
- Stocked up breads, cookies, pies
- Decorated cakes and made donuts
- Stocked the Health and Beauty department, changed price tags
Education
Major - Nursing
HACC
Skills
- Hard worker
- Dedicated worker
- Fast learner
- Efficient in Microsoft Word
- Willing to learn anything new
Professional References
Upon Request
Timeline
Housekeeper Inspector
Best Western Premier
05.2016 - 09.2019
Housekeeping
Comfort Inn
05.2011 - 06.2012
First Assistant Manager
McDonald's
05.2009 - Current
Bakery Associate
GIANT FOODS
12.2007 - 08.2009
Major - Nursing
HACC