Shannon Fields
Northport,Florida
Summary
Energetic and enthusiastic team player that offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
27
27
years of professional experience
Work History
Associate/Retail Keyholder
Bath and Body Works, Limited Brands
Springfield, Ohio/Port Charlotte, FL
10.2014 - Current
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Handled incoming calls from customers regarding orders or other inquiries.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Performed Keyholder duties when I tapped that position for several months
Gymnastics Coach
Gem City Gymnastics and Cheerleading
Tipp City, OH
06.1998 - 07.2024
- Coach competitive team gymnasts and took them to competitions-all levels
- Coach all ages from 18 months to 18 years of age
- Work with other staff members to come up with new ideas and coaching methods
- Adapted coaching methods based on individual needs of each athlete.
- Planned workouts tailored specifically towards improving overall strength, agility and endurance.
- Educated students on sportsmanship principles such as respect and fair play.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
Substitute Teacher
Northeastern Local Schools
Springfield, OH
08.2016 - 05.2024
- Substituted teaching grades preK-12th grade
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Managed classrooms of up to 30 students at once while maintaining order and discipline.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
- Assisted with special projects such as field trips, extracurricular activities.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Provided notes and reports on school day activities to primary teacher.
Creative Services Coordinator
TIme Warner Cable Media Sales
Fairborn, OH
12.1997 - 02.2007
- Put together powerpoint presentations for sales team implementing promotions and research given from support staff
- Created one-sheets for sales team to use to help sell commercial spots
- Created and maintained project timelines to ensure all deadlines were met.
- Worked closely with sales staff to find out their needs to complete their goals
- Met weekly with sales managers to review progress and see to their needs
- Sat in weekly sales meetings with the the different sales teams
- Attended summits
- Worked in traffic department, encoding commercials, logging and storing them-digitally and physically
- Worked in call center prior to this position-handling calls, setting up services, completing work orders, dealing with issues that arose, etc
Education
Bachelor of Arts - Communications
Bowling Green State University
Bowling Green, OH05-1996
Skills
- Preparing reports
- Cash Handling
- Management Support
- Flexible Schedule
- Customer Service
- Complex Problem-Solving
- Research abilities
- Decision-Making
- Courteous and Professional
- Time Management
Affiliations
- Excericsing
- Reading
- Gardening
References
References available upon request.
Timeline
Substitute Teacher
Northeastern Local Schools
08.2016 - 05.2024
Associate/Retail Keyholder
Bath and Body Works, Limited Brands
10.2014 - Current
Gymnastics Coach
Gem City Gymnastics and Cheerleading
06.1998 - 07.2024
Creative Services Coordinator
TIme Warner Cable Media Sales
12.1997 - 02.2007
Bachelor of Arts - Communications
Bowling Green State University
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