Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Fields

North Port,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

29
29
years of professional experience

Work History

Substitute Teacher, K-12

Clark County ESC, Sarasota County School District
08.2016 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Associate/Key Holder

Bath & Body Works
10.2014 - Current
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Competitive Gymnastics Coach

Gem City Gymnastics And Cheerleading
06.1998 - Current
  • Collaborated with coaches, students, and administrators to run high-quality program.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Assessed student progress and provided feedback to improve technique and performance.

Creative Services Coordinator

Time Warner Cable Media Sales
03.2003 - 02.2007
  • Put together powerpoint presentations for the advertising sales associates, using promotions and research for their proposals for each client.
  • Collaborated with the ad sales associates on their specialized needs.
  • Presented packages in sales meetings for sales team and managers.
  • Attended weekly sales meetings with each sales team.
  • Met weekly with each sales manager to go over goals and needs.
  • Worked with counterparts throughout the state to put together packages for all salespeople to utilize in their respective areas.
  • Created a timetable for presentations to be finished and sent to salesperson.


Traffic Coordinator

Time Warner Cable Advertising Sales/Media One
12.1997 - 06.2000

Encoded television commercials into the system to air on various cable networks.

Scheduled particular commerical spots for each client into the system.

Communicated by phone, email, and fax with clients to find out their needs.

Logged commercials in the library and kept it up to date with latest spots.

Logged physical video tapes in the video library.

Filed all paperwork as it arrived to ensure proper information was used.


Gymnastics Director

South Community YMCA
06.1996 - 06.1998
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Coached class recreational students as well as competitive team gymnasts.

Education

Bachelor of Arts - Communications

Bowling Green State University
Bowling Green, OH

Skills

  • Strong Writing Communication Skills
  • Strong Customer Service Skills
  • Verbal Communication
  • Lesson Implementation
  • Time Management
  • Product Knowledge
  • Multi-tasking Abitities

Timeline

Substitute Teacher, K-12

Clark County ESC, Sarasota County School District
08.2016 - Current

Associate/Key Holder

Bath & Body Works
10.2014 - Current

Creative Services Coordinator

Time Warner Cable Media Sales
03.2003 - 02.2007

Competitive Gymnastics Coach

Gem City Gymnastics And Cheerleading
06.1998 - Current

Traffic Coordinator

Time Warner Cable Advertising Sales/Media One
12.1997 - 06.2000

Gymnastics Director

South Community YMCA
06.1996 - 06.1998

Bachelor of Arts - Communications

Bowling Green State University
Shannon Fields