Shannon Figueroa
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am hardworking individual seeking employment in the Customer Service Field. I am looking forward to work and grow with a company that would value my passion and commitent to helping others.
Overview
23
23
years of professional experience
Work History
Warehouse Production Worker
Alternative Medicine Association
Las Vegas, NV
11.2022 - 03.2024
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with team members to streamline production processes, increasing overall productivity without sacrificing product quality.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Performed general housekeeping and cleaning tasks.
- We work independently in a fast-paced environment on a daily basis. I have a lot of the behind-the-scenes knowledge in the products we are packaging. Overseeing the assignment from inception to completion.
Family Caregiver
Home Care Aid
Vallejo, CA
02.2005 - 06.2022
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced quality of life for patients with dementia by implementing cognitive stimulation activities tailored to individual needs.
- Scheduled daily and weekly care hours for client caseload.
Customer Service Representative
Old Republic Home Warranty
San Ramon, CA
03.2004 - 01.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Office Clerk
Pittsburg Housing Authority
Pittsburg, CA
02.2002 - 09.2002
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Expedited project completion times by assisting coworkers with research tasks, locating needed information sources quickly and efficiently.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Assistant
CalWorks
Pittsburg, CA
08.2001 - 02.2002
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Education
No Degree - Medical Terminology
Los Medanos College
Pittsburg, CA01.2001
GED -
Pittsburg Adult Education Center
Pittsburg, CA05.1995
Skills
- OSHA Guidelines
- Assembly and production
- Safety Protocols
- Machine Setup and Shutdown
- Good Communication
- Data Entry
- Multi-line phone talent
- Medical terminology knowledge
- Professional telephone demeanor
- Clerical Support
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Production Worker
Alternative Medicine Association
11.2022 - 03.2024
Family Caregiver
Home Care Aid
02.2005 - 06.2022
Customer Service Representative
Old Republic Home Warranty
03.2004 - 01.2005
Office Clerk
Pittsburg Housing Authority
02.2002 - 09.2002
Office Assistant
CalWorks
08.2001 - 02.2002
No Degree - Medical Terminology
Los Medanos College
GED -
Pittsburg Adult Education Center