Shannon Finnegan
Oceanside,CA
Summary
Accomplished Front End Team Lead with a proven track record at Walmart, adept in leadership and financial management. Excelled in fostering team collaboration, achieving store goals, and enhancing customer satisfaction. Skilled in conflict resolution and promoting a diverse work culture, demonstrating exceptional emotional intelligence and communication.
Overview
8
8
years of professional experience
Work History
Front End Team Lead
Walmart
Oceanside, CA
07.2023 - Current
- Customer service: Greeting customers, answering questions, and ensuring customer satisfaction
- Team leadership: Leading teams of 30+ associates, assigning tasks, teaching and training.
- Communication: Communicating goals and feedback, and taking direction from all levels
- Prioritization: Prioritizing tasks and executing processes to achieve store goals
- Department tours: Touring the department to ensure it meets customer expectations and it is safe and up to standards.
- Work side by side with my peers to make sure we are exceeding our goals for all our front end metrics.
Team Leader
Target
Oceanside, CA
10.2016 - 07.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
San Clemente High School
San Clemente, CA05.2005
Skills
- Leadership
- Communication
- Emotional intelligence
- Financial management
- Team player
Timeline
Front End Team Lead
Walmart
07.2023 - Current
Team Leader
Target
10.2016 - 07.2023
High School Diploma -
San Clemente High School