Hi, I’m
Sylvia Brown
Huntsville,AL
Summary
Resourceful Front End Team Lead known for high productivity and efficient task completion. Specialize in customer service management, operational workflow optimization, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless front-end operations and enhanced customer satisfaction.
Overview
24
years of professional experience
Work History
WalMartMadison, AL
Front End Team Lead
07.2000 - Current
Job overview
- Ensure that customers are satisfied with their entire shopping experience
- Review reports to establish baseline customer satisfaction levels
- Interact with customers who have complaints and work with them to resolve their issues
- Promote a positive work environment for employees and lead by example
- Manage staffing levels for the front end of the store and other key departments
- Ensure associates are adequately trained and up to date on current policies and procedures and federal, state and city guidelines
- Oversee the cashiers daily schedule and assignments as well as interactions with customers
- Conduct cash advances and cash pulls of registers
- Deposit cash registers into recycle for store balance
- Responsible for Start of the Day and End of the Day operations of the store
- Assist the Human Resources department with Onboarding of new employees in all departments, training and disciplinary actions.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Ensured compliance with coding standards, best practices and guidelines.
- Provided technical leadership, mentorship and guidance to team members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Maintained knowledge of sales and promotions, return policies and security practices.
Madison County Board of EducationHuntsville, AL
Substitute Teacher
08.2002 - 05.2021
Job overview
- Perform the instructional and classroom management process for teachers who are absent for a period of time
- Follow all rules, policies and procedures of the Madison County Board of Education along with state and federal regulations pertaining to school issues
- Create a classroom environment that is conducive to learning and appropriate maturity and interest do all students
- Provide a daily written or oral report to applicable teacher or administrator.
- Integrated technology into lessons whenever possible.
- Maintained accurate records of student attendance and performance.
- Monitored student progress and provided feedback for improvement.
- Organized lesson plans and activities for students.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Administered tests and assessments according to school guidelines.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Education
Vincent High School, Vincent, AL
Advanced Academic Diploma
05.1993
Skills
- Communication
- Customer Service
- Organization
- Time Management
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Multitasking
- Attention to Detail
- Leadership
- Work Day (Human Resources)
- Administrative Support
- Cash counting
- Complaint resolution
- Opening and closing procedures
- Performance Improvement
- Training and mentoring
- Staff Management
- Listening Skills
- Team Supervision
Awards
- Team Lead of the Month
- Team Lead of the Quarter
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsCareer advancementPersonal development programsPaid time offCompany CultureWork-life balanceTimeline
Substitute Teacher
Madison County Board of Education
08.2002 - 05.2021
Front End Team Lead
WalMart
07.2000 - Current
Vincent High School
Advanced Academic Diploma
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