Shannon Fitzsimmons

Work History

Raley's Grocery Store

2024.08 - Current

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

APIUM

2022.02 - 2023.12

Demonstrated flexibility and adaptability in accommodating changing client needs or scheduling requirements, ensuring continuity of care.
Developed and implemented customized recreational activities for clients, enhancing their overall well-being and satisfaction with care services.
Promoted a clean and safe living environment for clients through regular housekeeping tasks.
Coordinated transportation arrangements for medical appointments or social outings, ensuring client safety during travel.
Utilized adaptive equipment when necessary to facilitate daily living activities for clients with physical limitations.
Assisted clients with daily living activities, improving their independence and wellbeing.
Maintained client confidentiality by adhering to HIPAA regulations in all communications regarding personal health information details.
Maintained detailed documentation of client care activities, facilitating effective communication among healthcare team members and family members.
Educated clients on proper nutrition and meal planning, promoting healthier lifestyles through balanced food choices.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Comfort Suites Hotel

2020.11 - 2021.12

Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Boosted reservation accuracy with diligent attention to details during booking processes.
Strengthened guest loyalty through attentive service and swift resolution of any issues that arose during their stay.
Elevated guest experience by providing personalized recommendations for local attractions and dining options.
Ensured a welcoming atmosphere for guests by maintaining a clean, well-presented front desk area at all times.
Assisted in training new team members, fostering a collaborative work environment and consistent service standards.
Facilitated timely room turnover with thorough coordination between housekeeping staff and guest departures/arrivals schedules.
Assisted management with inventory control, tracking essential supplies and placing orders as needed to maintain optimal stock levels.
Collected room deposits, fees, and payments.
Kept accounts in balance and ran daily reports to verify totals.

Motel 6

2020.01 - 2020.10

Assisted guests in finding local attractions and services, providing personalized recommendations based on individual preferences.
Streamlined daily operations for improved efficiency by maintaining an organized front desk workspace.
Increased guest retention with exceptional service, addressing concerns promptly and professionally.
Contributed to team success by communicating effectively with coworkers and management regarding daily tasks and responsibilities.
Kept clear communication lines open between front desk staff members during shift transitions to maintain consistency in guest experiences across all shifts.
Continuously updated knowledge of motel policies and procedures, ensuring compliance within day-to-day operations.
Upheld a professional appearance and demeanor at all times, serving as a positive representative of the motel brand.
Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
Answered multi-line phone system and enthusiastically greeted callers.
Collected room deposits, fees, and payments.
Kept accounts in balance and ran daily reports to verify totals.

Salvation Army

2018.03 - 2020.06

Maintained records and logs of work performed and materials and equipment used.
Worked with personnel and managers to meet strict timelines.
Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
Coordinated with contractors and teams for timely project completion, ensuring efficiency and quality.