Shannon Flewelling
Spokane,WA
Summary
Accomplished Dental Office Manager with a proven track record, enhancing patient satisfaction and loyalty through effective complaint resolution and marketing strategies. Skilled in Dentrix and accounts receivable, with a talent for mentoring staff to achieve excellence in patient care. Demonstrates a patient-focused approach and in-depth dental knowledge, significantly contributing to practice profitability. Known for reliability and adaptability, with capacity to learn quickly and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Colton Complete Dental Care
07.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Supported our region by training new managers and provided insurance aging support snd training.
Lead Dental Assistant
Colton Complete Dental Care
06.2018 - 07.2021
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Assisted dentist by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, creating temporaries, taking itero scans and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
Dental Assistant
Apple Valley Dental and Braves
01.2017 - 06.2018
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Mt Spokane High School
Mead, WA2011
Skills
- In-depth understanding of dental terms, diagnosis, and treatment planning
- Experienced in Insurance Billing/Accounts Receivable
- Employee coaching, hiring, training and mentorship of peers
- Adaptable, self motivated and highly disciplined
- Experienced using Dexis, Dentrix, Invisalign, and Itero
- Clinical experience/ ordering
- Patient/Customer Focused
Certification
Registered Dental Assistant
CPR Certified
Timeline
Dental Office Manager
Colton Complete Dental Care
07.2021 - Current
Lead Dental Assistant
Colton Complete Dental Care
06.2018 - 07.2021
Dental Assistant
Apple Valley Dental and Braves
01.2017 - 06.2018
Mt Spokane High School
Registered Dental Assistant
CPR Certified
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