Shannon Flood
Boston,MA
Summary
Dynamic and results-oriented professional with a Bachelor of Science in Biology and a strong background in administrative, clinical, and community-focused roles. Proven ability to execute complex tasks efficiently under tight deadlines in fast-paced environments. Exceptional communication skills facilitate effective and empathetic interactions with individuals from diverse backgrounds. Eager to leverage this unique skill set as a Patient Support Associate, contributing to outstanding administrative and clinical support within a dedicated healthcare team.
Overview
2020
2020
years of professional experience
Work History
Childcare Lead Teacher
Clover Club
2025 - 2026
- Managed approximately 30 incoming calls and emails per day from customers.
- Facilitated engaging educational activities, promoting social interaction and cognitive skills
- Worked effectively in fast-paced environments.
- Collaborated with parents to discuss child progress and address concerns effectively
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
Saltworth Renovators
01.2019 - 01.2020
- Supported data gathering for ownership and maintained thorough business transaction records.
- Managed company ledger, handled expenses, and submitted monthly reports.
- Participated in project planning meetings and managed essential paperwork.
Administrative Assistant
State Street Bank
01.2018 - 01.2019
- Ensured outstanding customer service by swiftly responding to client inquiries and addressing concerns.
- Directed business calendars, arranged appointments, and facilitated travel logistics.
- Coordinated team collaboration through organizing frequent meetings and assessing project progress.
Program Director / Site Coordinator
Read to a Child
01.2015 - 01.2017
- Managed complex data tracking in Salesforce
- Oversaw 20 ELL and special education students; enforced rules and supported lead teachers.
- Established strong relationships with families to foster a supportive learning environment.
Caretaker / Childcare Provider
Self-Employed
01.2011 - 2025
Youth Worker
Boston Center for Youth and Families
- Promoted inclusive atmospheres for young people from different backgrounds to communicate experiences.
- Facilitated outreach efforts aimed at engaging non-participating youth and amplified program effectiveness.
Laboratory Technician
Genzyme
Cell Culture Research Associate
Anterogen Co., Ltd.
Research Technician
Boston University Medical Center
Education
Bachelor of Science - Biological Sciences
University of Massachusetts
Boston, MA1999
Skills
- High-volume call management and records maintenance
- Customer advocacy
- Administrative support
- Proficient in cloud file management
- Thoroughness in documentation accuracy
- Efficient data entry
- Organized scheduling coordination
- Client follow-up
- Experienced with Google Workspace and Salesforce
- Effective team collaboration
- Experienced with video conferencing tools and MS Windows365
- Effective problem resolution
Timeline
Administrative Assistant
Saltworth Renovators
01.2019 - 01.2020
Administrative Assistant
State Street Bank
01.2018 - 01.2019
Program Director / Site Coordinator
Read to a Child
01.2015 - 01.2017
Caretaker / Childcare Provider
Self-Employed
01.2011 - 2025
Research Technician
Boston University Medical Center
Cell Culture Research Associate
Anterogen Co., Ltd.
Childcare Lead Teacher
Clover Club
2025 - 2026
Youth Worker
Boston Center for Youth and Families
Laboratory Technician
Genzyme
Bachelor of Science - Biological Sciences
University of Massachusetts