Shannon Flood
Boston,MA
Summary
Dynamic and results-oriented professional with a Bachelor of Science in Biology and a strong background in administrative, clinical, and community-focused roles. Proven ability to execute complex tasks efficiently under tight deadlines in fast-paced environments. Exceptional communication skills facilitate effective and empathetic interactions with individuals from diverse backgrounds. Eager to leverage this unique skill set as a Patient Support Associate, contributing to outstanding administrative and clinical support within a dedicated healthcare team.
Overview
2020
2020
years of professional experience
Work History
Childcare Lead Teacher
Clover Club
Boston, MA
2025 - 2026
- Managed approximately 30 incoming calls and emails per day from customers.
- Facilitated engaging educational activities, promoting social interaction and cognitive skills
- Worked effectively in fast-paced environments.
- Collaborated with parents to discuss child progress and address concerns effectively
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
Saltworth Renovators
Boston, MA
01.2019 - 01.2020
- Supported data gathering for ownership and maintained thorough business transaction records.
- Managed company ledger, handled expenses, and submitted monthly reports.
- Participated in project planning meetings and managed essential paperwork.
Administrative Assistant
State Street Bank
Boston, MA
01.2018 - 01.2019
- Ensured outstanding customer service by swiftly responding to client inquiries and addressing concerns.
- Directed business calendars, arranged appointments, and facilitated travel logistics.
- Coordinated team collaboration through organizing frequent meetings and assessing project progress.
Program Director / Site Coordinator
Read to a Child
Boston, MA
01.2015 - 01.2017
- Managed complex data tracking in Salesforce
- Oversaw 20 ELL and special education students; enforced rules and supported lead teachers.
- Established strong relationships with families to foster a supportive learning environment.
Caretaker / Childcare Provider
Self-Employed
Boston, MA
01.2011 - 2025
Youth Worker
Boston Center for Youth and Families
Boston, MA
- Promoted inclusive atmospheres for young people from different backgrounds to communicate experiences.
- Facilitated outreach efforts aimed at engaging non-participating youth and amplified program effectiveness.
Laboratory Technician
Genzyme
Framingham, MA
Cell Culture Research Associate
Anterogen Co., Ltd.
Boston, MA
Research Technician
Boston University Medical Center
Boston, MA
Education
Bachelor of Science - Biological Sciences
University of Massachusetts
Boston, MA1999
Skills
- High-volume call management and records maintenance
- Customer advocacy
- Administrative support
- Proficient in cloud file management
- Thoroughness in documentation accuracy
- Efficient data entry
- Organized scheduling coordination
- Client follow-up
- Experienced with Google Workspace and Salesforce
- Effective team collaboration
- Experienced with video conferencing tools and MS Windows365
- Effective problem resolution
Timeline
Administrative Assistant
Saltworth Renovators
01.2019 - 01.2020
Administrative Assistant
State Street Bank
01.2018 - 01.2019
Program Director / Site Coordinator
Read to a Child
01.2015 - 01.2017
Caretaker / Childcare Provider
Self-Employed
01.2011 - 2025
Research Technician
Boston University Medical Center
Cell Culture Research Associate
Anterogen Co., Ltd.
Childcare Lead Teacher
Clover Club
2025 - 2026
Youth Worker
Boston Center for Youth and Families
Laboratory Technician
Genzyme
Bachelor of Science - Biological Sciences
University of Massachusetts