Shannon Floyd
Henryetta
Overview
13
13
years of professional experience
Work History
Loan Officer
First Family Federal Credit Union
Henryetta, OK
01.2020 - Current
- Assisted members in selecting appropriate loan products for their needs, resulting in higher member satisfaction.
- Maintained strict confidentiality of credit union records and member information.
- Finalize and complete loan applications through loan process.
- Delivered exceptional member service by promptly addressing concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with members through high levels of member service.
- Examined member loan applications for loan approvals and denials.
Loan Clerk
First Family Federal Credit Union
Henryetta, OK
08.2016 - 12.2019
- Maintained correspondence and completed forms related to loans and closings.
- Maintained confidentiality of sensitive member information while adhering to strict privacy policies and procedures in place at the company.
- Interviewed borrowers to verify financial and personal information submitted on loan applications.
- Filed different liens in correspondence with the loan type.
- Handled a high volume of calls efficiently regarding loan queries.
- Scanned loan documents and filed sensitive member information.
- Verified completeness of loan documents after closing.
Teller
First Family Federal Credit Union
Henryetta Ok
02.2012 - 11.2016
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed Member transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting members upon arrival and addressing them by name when possible.
- Assisting members with account inquiries, resolving issues promptly and professionally.
- Improved member satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Teller and Vault Teller
First Family Federal Credit Union
Henryetta, OK
04.2016 - 08.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed Member transactions promptly, minimizing wait times.
- Accurately balanced the vault daily.
- Filled and balanced ATM canisters as well as cash dispensers.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
Front Desk Receptionist
Dental Depot
Norman, OK
11.2015 - 04.2016
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, scheduling patients appropriately.
Education
Oklahoma State University Institute of Technology
Okmulgee, OKHigh School Diploma -
Henryetta High School
Henryetta, OK05-2012
Timeline
Loan Officer
First Family Federal Credit Union
01.2020 - Current
Loan Clerk
First Family Federal Credit Union
08.2016 - 12.2019
Teller and Vault Teller
First Family Federal Credit Union
04.2016 - 08.2016
Front Desk Receptionist
Dental Depot
11.2015 - 04.2016
Teller
First Family Federal Credit Union
02.2012 - 11.2016
Oklahoma State University Institute of Technology
High School Diploma -
Henryetta High School