Shannon Floyd
Henryetta
Overview
13
13
years of professional experience
Work History
Loan Officer
First Family Federal Credit Union
01.2020 - Current
- Assisted members in selecting appropriate loan products for their needs, resulting in higher member satisfaction.
- Maintained strict confidentiality of credit union records and member information.
- Finalize and complete loan applications through loan process.
- Delivered exceptional member service by promptly addressing concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with members through high levels of member service.
- Examined member loan applications for loan approvals and denials.
Loan Clerk
First Family Federal Credit Union
08.2016 - 12.2019
- Maintained correspondence and completed forms related to loans and closings.
- Maintained confidentiality of sensitive member information while adhering to strict privacy policies and procedures in place at the company.
- Interviewed borrowers to verify financial and personal information submitted on loan applications.
- Filed different liens in correspondence with the loan type.
- Handled a high volume of calls efficiently regarding loan queries.
- Scanned loan documents and filed sensitive member information.
- Verified completeness of loan documents after closing.
Teller
First Family Federal Credit Union
02.2012 - 11.2016
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed Member transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting members upon arrival and addressing them by name when possible.
- Assisting members with account inquiries, resolving issues promptly and professionally.
- Improved member satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Teller and Vault Teller
First Family Federal Credit Union
04.2016 - 08.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed Member transactions promptly, minimizing wait times.
- Accurately balanced the vault daily.
- Filled and balanced ATM canisters as well as cash dispensers.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
Front Desk Receptionist
Dental Depot
11.2015 - 04.2016
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, scheduling patients appropriately.
Education
Oklahoma State University Institute of Technology
Okmulgee, OKHigh School Diploma -
Henryetta High School
Henryetta, OK05-2012
Timeline
Loan Officer
First Family Federal Credit Union
01.2020 - Current
Loan Clerk
First Family Federal Credit Union
08.2016 - 12.2019
Teller and Vault Teller
First Family Federal Credit Union
04.2016 - 08.2016
Front Desk Receptionist
Dental Depot
11.2015 - 04.2016
Teller
First Family Federal Credit Union
02.2012 - 11.2016
Oklahoma State University Institute of Technology
High School Diploma -
Henryetta High School
Similar Profiles
Amanda AlvarezAmanda Alvarez
Service Technology Specialist at Northeast Family Federal Credit UnionService Technology Specialist at Northeast Family Federal Credit Union
Paden LeePaden Lee
Accounting Assistant at First Family Federal Credit UnionAccounting Assistant at First Family Federal Credit Union
Cathy FullerCathy Fuller
Member Services Representative at Family 1st Federal Credit UnionMember Services Representative at Family 1st Federal Credit Union
Jeremy RheaJeremy Rhea
Journeyman Electrician Apprentice at Anchor GlassJourneyman Electrician Apprentice at Anchor Glass
Kathy SatawakeKathy Satawake
988 First Responder-BHCM-ll at Creoks988 First Responder-BHCM-ll at Creoks