Overview
Work History
Education
Timeline
Generic

Shannon Floyd

Henryetta

Overview

13
13
years of professional experience

Work History

Loan Officer

First Family Federal Credit Union
01.2020 - Current
  • Assisted members in selecting appropriate loan products for their needs, resulting in higher member satisfaction.
  • Maintained strict confidentiality of credit union records and member information.
  • Finalize and complete loan applications through loan process.
  • Delivered exceptional member service by promptly addressing concerns and resolving issues as they arose during the lending process.
  • Developed strong relationships with members through high levels of member service.
  • Examined member loan applications for loan approvals and denials.

Loan Clerk

First Family Federal Credit Union
08.2016 - 12.2019
  • Maintained correspondence and completed forms related to loans and closings.
  • Maintained confidentiality of sensitive member information while adhering to strict privacy policies and procedures in place at the company.
  • Interviewed borrowers to verify financial and personal information submitted on loan applications.
  • Filed different liens in correspondence with the loan type.
  • Handled a high volume of calls efficiently regarding loan queries.
  • Scanned loan documents and filed sensitive member information.
  • Verified completeness of loan documents after closing.

Teller

First Family Federal Credit Union
02.2012 - 11.2016
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed Member transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting members upon arrival and addressing them by name when possible.
  • Assisting members with account inquiries, resolving issues promptly and professionally.
  • Improved member satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Teller and Vault Teller

First Family Federal Credit Union
04.2016 - 08.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed Member transactions promptly, minimizing wait times.
  • Accurately balanced the vault daily.
  • Filled and balanced ATM canisters as well as cash dispensers.
  • Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.

Front Desk Receptionist

Dental Depot
11.2015 - 04.2016
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, scheduling patients appropriately.

Education

Oklahoma State University Institute of Technology
Okmulgee, OK

High School Diploma -

Henryetta High School
Henryetta, OK
05-2012

Timeline

Loan Officer

First Family Federal Credit Union
01.2020 - Current

Loan Clerk

First Family Federal Credit Union
08.2016 - 12.2019

Teller and Vault Teller

First Family Federal Credit Union
04.2016 - 08.2016

Front Desk Receptionist

Dental Depot
11.2015 - 04.2016

Teller

First Family Federal Credit Union
02.2012 - 11.2016

Oklahoma State University Institute of Technology

High School Diploma -

Henryetta High School

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Shannon Floyd