Hi, I’m
Angelica Johnson
Customer service
St Louis,MO
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Overview
6
years of professional experience
Work History
Lend Nation
Loan Officer
2022.11 - Current (1 year & 10 months)
Job overview
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Successfully closed average of 30 loans per month.
Home Depot
Supervisor Trainee
2017.01 - 2022.10 (5 years & 9 months)
Job overview
- Assisted in leading each shift by delegating duties and assigning specific tasks to nine employees.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
River View Garden , 1218 Shepley Dr, St. Louis, MO 63137
High School Diploma
05.2012
University Overview
- Extracurricular Activities:
- Study Abroad:
- Professional Development:
Skills
- Cash Handling
- Commercial Real Estate
- Organizational Strengths
- Business Development
- Credit Application Review
- Customer Service
- Reading Comprehension
- Front-End Support
- Cash Handling and Security
- Workflow Coordination
- Team Leadership
Languages
Spanish
Professional Working
Timeline
Loan Officer
Lend Nation
2022.11 - Current (1 year & 10 months)
Supervisor Trainee
Home Depot
2017.01 - 2022.10 (5 years & 9 months)
River View Garden
High School Diploma
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