Shannon Folley
Vancouver,WA
Summary
Dynamic administrative professional with a proven track record at Farwest Steel, excelling in data organization and customer service. Recognized for enhancing operational efficiency through innovative processes and meticulous recordkeeping. Adept at managing multiple priorities while fostering strong client relationships, ensuring exceptional service and support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Farwest Steel
09.2020 - 09.2025
- Maintained organized filing systems to ensure easy access to documents.
- Supported preparation of reports and presentations by gathering necessary data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document processing speed by introducing automated templates for routine correspondence.
Waitress/ Bartender
Bertha Miranda's
10.2017 - 09.2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, maintaining attention to detail and timely service.
- Collaborated with kitchen staff to facilitate smooth order delivery and address special requests.
- Assisted in training new staff on menu items, service protocols, and operational procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Associate of Arts - Criminal Justice
University of Nevada, Reno
Reno, NV06-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- Customer and client relations
- Computer proficiency
- Clerical support
- Strong problem solver
- Documentation and recordkeeping
- Database entry
- Recordkeeping
- Data organization
- Deadline oriented
- Meticulous attention to detail
- Multi-line phone proficiency
- Purchase orders organization
- Project management
Timeline
Administrative Assistant
Farwest Steel
09.2020 - 09.2025
Waitress/ Bartender
Bertha Miranda's
10.2017 - 09.2020
Associate of Arts - Criminal Justice
University of Nevada, Reno
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