Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline
SHANNON FORBES

SHANNON FORBES

Rochester,NY

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Highland Hospital
06.2021 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Certified Phlebotomy Team Lead

American Red Cross Blood Services, American Red Cross
02.2016 - 06.2021
  • My position with, is to oversee the collection of precious blood products in a physical setting.
  • I use my driven leadership skills to teach phlebotomy to new hires and instill wonderful customer service skills to provide a comforting environment for our donors.
  • I currently work work in the Greece, NY fixed site with specializes in the collection of platelets and other life saving blood products.
  • My skills have taught me to be proficient in multi tasking and training.
  • Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria.
  • Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients.
  • Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods.
  • Collected units of blood for medical examinations through venipuncture and capillary puncture.
  • Communicated calmly with blood donors to ensure positive experience and generate repeat donations, Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Monitored processes and recommended methods for improvement.
  • Maintained good working relationship with co-workers and management.
  • Completed all required paperwork within anticipated timeframes.
  • Dependable worker equipped for fast-paced work and changing daily needs.
  • Serves customers effectively with attention to detail and hardworking approach.
  • Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

SECRETARY SPECIALIST

ABC AMEGA
10.2015 - 02.2016
  • Handled contracts and payments on accounts.
  • Entered customers' financial status information into system.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.

TECHNICAL SUPPORT SPECIALIST

ADT Security Services
08.2013 - 10.2015
  • Handled contracts and payments on accounts.
  • Entered customers' financial status information into system.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Technical issues.
  • Diagnosed technical issues, identifying, and implementing corrective solutions,.
  • Scheduled and executed software installations and upgrades.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded promptly to incoming sales leads and requests for technical support.

Education

Associate of Science - Nursing

Genesee Community College, Batavia, NY
09.2024


  • Dean's List [Spring 2021]
  • Dean's List [Fall 2021]
  • Dean's List [Spring 2022]
  • Dean's List [Fall 2022]
  • 3.90 GPA

Medical Assisting

Everest Institute, Rochester,, NY
2014

High School Diploma -

Eastridge Senior High School, Rochester, NY
06.2010
Medical terminology Phlebotomy Chemistry Clinical hours in a live environment

Skills

  • Therapeutic phlebotomy
  • Sharps disposal
  • HIPAA
  • Manual and finger dexterity
  • Medical records maintenance
  • Quality control
  • Sanitation and sterilization
  • Donor screening
  • Proper storage procedures
  • Biohazard waste disposal
  • Drawing blood
  • Team management
  • Leadership
  • Work ethic
  • Active listening
  • HIPAA Compliance
  • Inventory and Supply Management
  • Pulse Oximetry
  • Exam Room Preparation
  • Basic Laboratory Tests
  • Medical Terminology
  • Medical Histories and Vital Statistics
  • Proper Waste Disposal
  • Patient Engagement
  • Completing Insurance Forms
  • Patient Scheduling
  • Medical Billing and Coding
  • Clinical Applications
  • Patient Assessments
  • Processing Specimens
  • Lab Specimens and Collections
  • Vital Sign Monitoring
  • Healthcare Procedures
  • Medical Supply Monitoring
  • Patient Chart Tracking
  • Patient Flow Coordination
  • Transportation Assistance

Certification

  • CMA - Certified Medical Assistant
  • CPR Certified
  • First Aid Certified
  • Certified in Narcan Administration


Hobbies

In my spare time, when I am not working towards my goals of being a registered nurse, I enjoy helpig at my local animal shelter, Lollipop Farm. 

References

  • Julie Fugle - Office Manager for Highland Women's Health

       585-519-5473

      Julie_Fugle@urmc.rochester.edu


  • Beth Felter NP - Nurse Practitioner for Highland Women's Health

    607-343-5945

   Beth_Felter@urmc.rochester.edu


  • Jenna Bloss - Lead Phlebotomist for American Red Cross

585-710-2526

Jbloss0910@gmail.com


Timeline

Certified Medical Assistant - Highland Hospital
06.2021 - Current
Certified Phlebotomy Team Lead - American Red Cross Blood Services, American Red Cross
02.2016 - 06.2021
SECRETARY SPECIALIST - ABC AMEGA
10.2015 - 02.2016
TECHNICAL SUPPORT SPECIALIST - ADT Security Services
08.2013 - 10.2015
Genesee Community College - Associate of Science, Nursing
Everest Institute - , Medical Assisting
Eastridge Senior High School - High School Diploma,

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