Shannon Ford
Washington,DC
Summary
Accomplished Evening Support Secretary at Milbank, adept in office administration and customer service, showcasing exceptional attention to detail and strong communication skills. Expert in handling sensitive data and enhancing client relations, significantly contributing to business development through proficient use of Excel and PowerPoint. Demonstrated leadership in fostering inclusivity and resolving issues, ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Evening Support Secretary
Milbank
09.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Created Excel spreadsheets and PowerPoint presentation used for business development.
Real Property Concierge
NFC Amenity
03.2018 - 09.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
Education
High School Diploma -
Bell Multicultural High School
Washington, DC06.2010
Skills
- Customer Service
- Office Administration Leadership
- Attention to Detail
- Time management
- Type 40 WPM
- Strong Oral and Written Communication
Certification
- Customer Service and Business Professional Certification
- First Aid and CPR Certified
Timeline
Evening Support Secretary
Milbank
09.2022 - Current
Real Property Concierge
NFC Amenity
03.2018 - 09.2022
High School Diploma -
Bell Multicultural High School