Shannon Franklin
Bedford,VA
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining client confidentiality. Demonstrated ability to manage complex cases for over 600 clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Benefit Program Specialist
Bedford County Department Of Social Services
05.2016 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants through telephone, email, and in-person interactions.
- Built relationships with vendors to foster quality service delivery.
- Worked closely with benefits providers to resolve eligibility errors.
- Managed customers' database accounts by performing customer verifications and processing benefit enrollments.
MedsHelp Coordinator
Free Clinic Of Central Virginia
11.2003 - 10.2013
- Implemented satellite office in Rural County that assisted over 200 new clients in obtaining benefits.
- Trained team members on conducting interviews.
- Conducted market research to identify customer needs and preferences.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Education
High School Diploma -
Amherst County High School
Amherst, VA06.1995
Skills
- Benefits Administration
- Relationship Building
- Verbal and Written Communication
- Documentation and Reporting
- Attention to Detail
- Interpersonal Communication
- Account Management
- Issue Resolution
- Multitasking and Organization
- Quality Assurance
- Decision-Making
Certification
- Licensed in Health, Life and Annunties - 2013
- Certified Pharmacy Technician, CPhT - 2000-2015
Timeline
Benefit Program Specialist
Bedford County Department Of Social Services
05.2016 - Current
MedsHelp Coordinator
Free Clinic Of Central Virginia
11.2003 - 10.2013
High School Diploma -
Amherst County High School
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