Summary
Overview
Work History
Education
Skills
Timeline
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Donna Boessen

Saint Thomas,MO

Summary

My time working with the state of missouri I have been employee of the month 3 times.

I have over 35 years of customer service.

At the age of 21 i owned and operated my own bar business Hardworking and passionate with strong customer service skills eager to secure the RESEA position.

Overview

22
22
years of professional experience

Work History

Benefit Program Specialist

State Of Missouri
11.2007 - Current
  • Provided claimants advice, counseling and training on matters involving unemployment insurance process and benefits.
  • Provided support during initial sign up for unemployment benefits, aiding in the smooth transition and integration of claimant's being laid off due businesses closing. Going to business location and speaking with potential claimants about the unemployment process, benefits and procedure.
  • Determining eligibility for unemployment benefits.
  • Fixing and correcting errors on unemployment claims.
  • Interviewing claimants and employers to gather detailed information about job separation.

Claims Examiner

State Of Missouri
08.2006 - 11.2007
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Gathering appeal hearing tapes to ship to transcribers, receiving and reviewing hearing transcripts, filing appeals with the labor and Industrial Commission for unemployment claims.
  • Assisting employers and claimant on procedures of filing appeals to the Labor and Industrial Commission.
  • Reduced claim processing time by eliminating unnecessary steps and procedures that had not changed since the implementation of the use of Mainframe computer program.

Senior Office Support Assistant

State Of Missouri
05.2004 - 09.2006
  • Optimized workspace functionality by regularly assessing needs for supplies, equipment upgrades, or repairs.
  • Answered and managed incoming and outgoing calls about appeal hearings for unemployment.
  • Entering witness's and phone numbers for unemployment appeal hearings, mail out appeal packets, updating policy and procedure manuals, and checking in faxes.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and appeals referees.

Corporate Tax Technicians

State Of Missouri Department Of Revenue
11.2002 - 05.2004
  • Reviewed corporate tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Pull tax refunds and apply to company tax overdue corporate tax debt.
  • Sending out correspondence to corporations about tax debt, refunds or ability to write off penalties and interest.
  • Working with corporate tax attorneys and CPA

Education

High School Diploma -

Maries County RII
Vienna
05.1986

Skills

  • Benefits Administration Expertise
  • Strong social skills
  • Research and evaluation
  • Verbal and written communication
  • Problem-solving abilities

Timeline

Benefit Program Specialist

State Of Missouri
11.2007 - Current

Claims Examiner

State Of Missouri
08.2006 - 11.2007

Senior Office Support Assistant

State Of Missouri
05.2004 - 09.2006

Corporate Tax Technicians

State Of Missouri Department Of Revenue
11.2002 - 05.2004

High School Diploma -

Maries County RII

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Donna Boessen