Shannon Franklin

• Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
• Enhanced department efficiency with streamlined processes for evidence collection and documentation.
• Increased conviction rates by collaborating closely with prosecutors to build strong cases.
• Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
• Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
• Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
• Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.

Participated in the design and development of programs, Medicaid eligibility requirements for clients and their billing. Supervised a team of seven who have caseloads totaling 43 clients. Responsible for the supervision of billing, performance evaluations, clarifying that all paperwork regarding the client's and their programs are correct and being ran in accordance with their person-centered plan and the state Medicaid plan and oversaw a budget of over half a million dollars. Market our facilities and programs to agencies, schools, and the general public to generate a growing client base. Ensure that clients entering services receive an excellent intake that is based on their wishes and intake data to develop their plan of service. Directed, oversaw and evaluated all services provided ensuring that goals are met and measured. Developed and provided discovery and transition services including job development and placement. Served as a team leader selecting, supervising and mentoring mission-based services staff. Supervised an in-house workshop for persons with disabilities to learn the skills needed to be successful working in the community.

• Enhanced patient recovery by implementing individualized psychosocial rehabilitation plans.
• Improved patients'' quality of life with targeted interventions and support services.
• Conducted comprehensive assessments to determine appropriate treatment strategies for each patient.
• Collaborated with multidisciplinary teams to develop comprehensive care plans addressing patients'' needs holistically.
• Empowered individuals with mental health challenges by teaching coping skills and self-management strategies.
• Provided crisis intervention support to patients experiencing acute symptoms, promoting safety and stability.
• Supported families in understanding their loved ones'' conditions, facilitating open communication and involvement in the treatment process.
• Developed therapeutic relationships with patients, fostering trust and promoting adherence to treatment plans.
• Implemented evidence-based practices to deliver high-quality care tailored to individual needs effectively.
• Advocated for patients within the mental health system, ensuring access to necessary resources and supports.
• Assisted clients in developing essential life skills such as budgeting, meal planning, and time management for increased independence.
• Partnered with local organizations to expand available resources for clients in need of specialized assistance or support groups.
• Developed individual treatment goals based on history and diagnosis.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Utilized Cognitive behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.