Shannon Garcia

• Facilitated patient scheduling to enhance clinic efficiency.
• Managed cash, credit, and check transactions accurately.
• Assisted patients with diverse needs and disabilities.
• Communicated effectively with patients and acupuncturists to ensure clarity.
• Organized lobby and front desk area to maintain professional atmosphere.
• Coordinated time-off and employee scheduling for optimal staffing.
• De-escalated situations caused by errors to maintain patient satisfaction.
• Maintained daily operations and organized special sales events.

• Assisted customers in locating desired products efficiently.
• Processed cash, credit, and check transactions accurately.
• Facilitated carry-out purchases to enhance customer convenience.
• Rang up customer purchases promptly to minimize wait times.
• Communicated effectively with customers and employees to ensure clear understanding.
• Restocked and organized products to maintain store appearance.
• Maintained cleanliness of product shelves and overall store environment.
• Created and maintained day-to-day and seasonal displays for optimal presentation.

Department Manager

• Maintain jewelry department displays and merchandise
• Train new employees on selling practices and department organization
• Designated store Chamilia Jewelry Ambassador
• Travel to other stores to assist in new store set-ups

Keyholder

• Responsible for daily opening and closing of the store
• Process returns and exchanges
• Resolve customer concerns and answer inquiries
• Supervise up to 5 employees per shift
• Promoted to Department Manager October 2014

Customer Service Associate

• Process cash, credit, and check transactions
• Ring customer purchases in a timely manner
• Create long term customer relationships
• Communicate effectively with customers and employees
• Promoted to Keyholder November 2015