Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Gebhardt

Sanford,NC

Summary

Highly adaptable and trainable individual with over twenty years of customer service experience in various professional and private opportunities. Achievement driven individual who finds fulfillment in completing both daily tasks and long term goals. Ongoing, bilingual studies, with confidence in ability to translate basic Spanish communications. Volunteer and advocate for community members in need while applying life experience with empathy. Natural problem solver, who communicates with integrity and professionalism.


Overview

4
4
years of professional experience

Work History

Private Home Caregiver

1st ACE Home Care, LLC
Tampa, FL
05.2021 - 11.2021
  • Provided mobility assistance such as walking and regular exercising.
  • Supported client independence by assisting with daily living functions including housekeeping, laundry services, meal preparation, and assistance maintaining client's personal hygeine.
  • Developed rapport to create safe and trusting environment for care.
  • Responsible for monitoring and recording client blood pressure and heart rate, as well dispensing of daily medications.

Captioning Assistant

Captel Service Specialists
Tampa, FL
11.2019 - 06.2021
  • Responsible for providing word for word captions of live phone calls for individuals experiencing hearing loss.
  • Multi-task listening to audio, using voice recognition software and proof reading developing captions simultaneously.
  • Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
  • Maintained quality standards for accuracy and speed through both scheduled monthly testing and daily call monitoring.

Shift Supervisor

Denny's Restaurants
Tampa, FL
05.2018 - 12.2019
  • Obtaining cross training of all restaurant duties to increase efficiency while improving customer experience.
  • Adhere to all applicable regulations, policies, and procedures for health, safety, and quality standards.
  • Balancing and assigning cash register tills, logging of shift earnings and preparation of bank deposit.
  • Resolution of any arising issues regarding dining experience and customer satisfaction.

Education

Associate of Science - Sociology And Psychology

Edinboro University of Pennsylvania
Edinboro, PA

High School Diploma -

General Mclane High School
Edinboro, PA
06.2002

Skills

  • Extensive and diverse customer service experience in retail, telecommunication, medical office and restaurant settings
  • Exceptional ability to maintain professionalism in extreme and intensely stressful situations
  • Focused and organized with great attention to detail
  • Dependable and reliable individual, taking pride in keeping commitments and reaching company achievements through teamwork

Timeline

Private Home Caregiver

1st ACE Home Care, LLC
05.2021 - 11.2021

Captioning Assistant

Captel Service Specialists
11.2019 - 06.2021

Shift Supervisor

Denny's Restaurants
05.2018 - 12.2019

Associate of Science - Sociology And Psychology

Edinboro University of Pennsylvania

High School Diploma -

General Mclane High School

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Shannon Gebhardt