Shannon Geiger
Behavioral Health
Slatington,PA
Summary
Dedicated and highly organized mental healthcare professional with extensive experience in psychiatric care coordination, crisis intervention, and patient management. Proven ability to manage complex cases with compassion, ensuring accurate clinical documentation and patient safety. Skilled in de-escalation techniques, drug safety reporting, and providing clinical support for medical devices. Strong communicator with a collaborative approach, adept at leading teams, optimizing scheduling, and enhancing patient satisfaction. Proficient in diagnostic procedures and maintaining compliance with regulatory standards, committed to delivering exceptional mental health care.
Overview
10
10
years of professional experience
Work History
Psychiatric Care Coordinator
Methodist Services-Community Counseling Services
03.2017 - Current
- Strong communication and interpersonal skills with a proven ability to collaborate effectively with healthcare professionals.
- In-depth understanding of mental health conditions and treatment options.
- Highly organized and detail-oriented, with expertise in managing complex patient cases.
- Experienced in crisis intervention and de-escalation techniques.
- Dedicated to providing compassionate and patient-centered care.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Medical Affairs Specialist
Allied Personnel-B. Braun Medical
09.2016 - 03.2017
- Analyze product complaints, adverse events, and customer inquiries, providing technical and clinical support across a range of products.
- Oversee safety reporting processes, including expedited reviews and regulatory submissions, ensuring accurate assessment of incidents.
- Partner with cross-functional teams to identify solutions, independently evaluating event severity and implementing appropriate corrective actions..
Mental Health Technician
St. Luke’s University Hospital
03.2016 - 10.2016
- Proficient in collecting and recording vital signs, performing glucometry and phlebotomy, and gathering specimens for diagnostic testing.
- Ensure patient safety through regular monitoring, de-escalation techniques, and crisis intervention, including physical restraint when necessary.
- Maintain accurate clinical documentation and manage patient information using hospital systems, ensuring compliance with policies and regulatory guidelines.
Team Leader Central Scheduling Department
St. Luke’s University Hospital
07.2014 - 03.2016
- Led and supervised a call center team facilitating specialty physician appointments for St. Luke's patients, consistently achieving a 90-95% appointment conversion rate.
- Utilized Contact Center Management software to optimize efficiency and track referrals, ensuring timely issue resolution and high customer satisfaction.
- Recognized with Bravo awards for independently managing patient inquiries, problem-solving, and scheduling related to insurance, appointments, and specialty visits.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Master of Science Clinical Counseling -
University of Phoenix
Tempe, AZ12.2025
Bachelor Arts Applied Psychology -
Cedar Crest College
Allentown, PA05.2020
Skills
Active listening
Interpersonal skills
Communication skills
Registered Yoga Teacher (RYT 200), Yoga Alliance
Case Management
Patient Education
Medical terminology understanding
Documentation proficiency
Goal Setting
Work Preference
Work Type
InternshipWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursQuote
"The good life is a process not a state of being. "- Carl Rogers
Timeline
Psychiatric Care Coordinator
Methodist Services-Community Counseling Services
03.2017 - Current
Medical Affairs Specialist
Allied Personnel-B. Braun Medical
09.2016 - 03.2017
Mental Health Technician
St. Luke’s University Hospital
03.2016 - 10.2016
Team Leader Central Scheduling Department
St. Luke’s University Hospital
07.2014 - 03.2016
Master of Science Clinical Counseling -
University of Phoenix
Bachelor Arts Applied Psychology -
Cedar Crest College
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