Shannon Genntry
Halethorpe,MD
Overview
6
6
years of professional experience
Work History
Cashier
Dollar Tree
Baltimore, MD
02.2009 - 02.2011
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Processed customer refunds and exchanges according to established guidelines.
Janitorial Technician
Best Western
Jessup, MD
06.2006 - 02.2008
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Washed and folded towels and linens to properly stock guest rooms.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Restaurant Waitress
Golden Corral Buffet And Grill
Glen Burnie, MD
03.1998 - 11.2000
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
10 Grade
Lansdowne High School & Academy of Finance
Baltimore, MDGED- On Going
Baltimore City Community College
Baltimore, MDJob Readiness Training Certificate
Goodwill Employment Training Center
Baltimore, MDSkills
- Inventory Stocking
- Complaint Resolution
- Honest and Ethical
- Cash Register Operations
- Customer Relations
- Cleaning and Sanitizing
Timeline
Cashier
Dollar Tree
02.2009 - 02.2011
Janitorial Technician
Best Western
06.2006 - 02.2008
Restaurant Waitress
Golden Corral Buffet And Grill
03.1998 - 11.2000
10 Grade
Lansdowne High School & Academy of Finance
GED- On Going
Baltimore City Community College
Job Readiness Training Certificate
Goodwill Employment Training Center