Shannon Gilkey

• Streamlined communication and task delegation through effective team collaboration.
• Monitored financial performance, established budgets, and controlled expenses for stability.
• Supported project management by tracking deadlines and deliverables.
• Utilized operational software for scheduling and reporting tasks efficiently.
• Contributed insights on process improvements during team meetings.
• Assisted in daily operations and workflow management to enhance productivity.

• Prepared and dispensed medications accurately based on physician prescriptions.
• Managed inventory levels, ensuring proper stock of medications and supplies.
• Assisted in training new pharmacy technicians on operational procedures.
• Collaborated with pharmacists to verify medication interactions and contraindications.
• Processed insurance claims efficiently, reducing delays in patient services.
• Maintained compliance with safety regulations and pharmacy policies at all times.
• Provided exceptional customer service by addressing patient inquiries effectively.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Entered and processed patients' prescriptions into internal system.

Data entry. Compound drugs. Open duties

Fill prescription. Cashier. Pull expired medication

Bill insurance. File. Closing duties

Answer phone. Order supplies

Call on prior authorization. Prepare for inventory