Shannon Gipson
Booneville,MS
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Teleperformance
Remote
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
UMC Hospital
Jackson Ms
10.2017 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Caregiver
Primecare Home Care Services
12.2014 - 03.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Medical Billing Coding
Delta Technical College
Horn Lake, MS11.2025
Hinds Community College
Raymond, MS05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Scheduling
- Call management
- Appointment scheduling
- Patient care
- Multitasking and organization
- Time management
Timeline
Customer Service Representative
Teleperformance
05.2023 - Current
Front Desk Receptionist
UMC Hospital
10.2017 - 04.2023
Caregiver
Primecare Home Care Services
12.2014 - 03.2017
Medical Billing Coding
Delta Technical College
Hinds Community College