Shannon Goddard
Phoenix,AZ
Summary
Highly accomplished individual achieving distinction as Class Valedictorian and demonstrating dedication to academic excellence. M.E.N.S.A. membership showcases exceptional intellectual abilities. Small business owner with successful background in navigating entrepreneurship challenges and honing skills in strategic planning, financial management, and customer relations. Academic achievements, intellectual prowess, and entrepreneurial expertise make me a driven and accomplished professional ready to contribute effectively to any organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager and Reset Technician
Family Dollar
02.2019 - Current
- Monitor and run cash register while completing other tasks
- Recover, clean, and face store throughout
- Maintain minimal theft and intercede in theft activities if needed
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Assisted with store resets across a network of 7,962 stores
Dispatch Manager
All Star Cab
12.2006 - 03.2019
- Build websites and direct all marketing programs and budgets, I more than doubled the business volume
- Answer customer calls for service, inquiries, and complaints
- Delegate responsibilities among drivers and dispatch calls as needed on call 24/7
Manager of Training and Development
Oasis Concessions
01.2006 - 12.2006
- Train groups of 25-125 weekly to perform duties related to running a concession stand
- Managing resources and delivering supplies efficiently enough to conserve waste but also to be fully stocked at all times
- Building and erecting up to 24 locations for concession distribution in the 2 days prior to the event and tear same down for 1 day following the event
- Travel along with my company to airshows around the continental United States
Education
High school diploma - General
Heritage High School
Provo, UT10.2002
Skills
- Call Center
- Customer Care
- Customer Service
- Customer Support
- CSR
- Caregiving
- Home Care
- Meal Preparation
- Cold Calling
- Dispatching
- Computer skills
- Cleaning
- Supervising experience
- Front desk
- Stocking
- Communication Skills
- Sales
- Organizational Skills
- Planograms
- Leadership
- Merchandising
- Forklift
- Cash Handling
- Inventory Control
- Senior Care
- Assistant Manager Experience
- Retail Sales
- Marketing
- Cooking
- Store Management Experience
- Laundry
- Data Entry
- Retail Management
- Kitchen Experience
- Medication Administration
- Computer Networking
- Power tools
- Employee orientation
- Payroll
- Recruiting
- Bookkeeping
- Negotiation
Certification
- CPR/First Aid, 01/01/98, Present
- Fingerprint clearance card, 01/01/10, 01/01/12
Assessments
- Customer focus & orientation, Proficient, 09/01/21
- Inside sales, Proficient, 01/01/22
- Outside sales, Proficient, 12/01/21
- Bookkeeping, Proficient, 01/01/22
- Sales skills, Proficient, 09/01/20
- Call center customer service, Proficient, 09/01/21
- Written communication, Proficient, 01/01/22
Groups
Mensa, 01/01/97, Present
Awards
Valedictorian, 10/01/02
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager and Reset Technician
Family Dollar
02.2019 - Current
Dispatch Manager
All Star Cab
12.2006 - 03.2019
Manager of Training and Development
Oasis Concessions
01.2006 - 12.2006
High school diploma - General
Heritage High School
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