Shannon Grassie
Burlison,TN
Summary
Seasoned Loan Specialist with strong background in retail and commercial banking. Possess deep understanding of loan servicing, underwriting, and processing procedures. Strengths include superb customer service skills, keen analytical abilities, and sound judgment. Previous roles have demonstrated significant impact by improving loan processes, enhancing client relationships, and maintaining compliance standards.
Overview
9
9
years of professional experience
Work History
Loan Specialist- Remote
CURO Financial Technologies
Burlison , TN
2023.11 - 2024.02
- Researched customer credit histories using computer databases and credit reporting agencies' websites.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Monitored changes in interest rates, economic conditions, and market trends that could affect the approval process of loans.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Worked closely with underwriters during the application review process.
- Verified all documents provided by applicants for accuracy and completeness.
- Prepared detailed documentation for each loan transaction including closing documents.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Ensured compliance with all federal, state, and local laws governing lending practices.
Branch Manager
World Finance
Millington , TN
2021.08 - 2023.11
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Created reports summarizing operational performance metrics for senior management review.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular performance reviews for all employees in the branch.
- Performed regular audits of financial records in order to ensure accuracy.
Certified Nursing Assistant
Wellington Health And Rehab
Millington , TN
2019.06 - 2021.08
- Answered call lights promptly and responded to patient needs accordingly.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided emotional support to family members regarding end-of-life decisions.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Transported patients to treatment units, using wheelchair or stretcher.
- Participated in educational programs related to nursing assistant skills development.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed patients for any changes in their physical or mental condition.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Correctional Officer
State of Tennessee
Henning , TN
2015.02 - 2019.06
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Education
High School Diploma -
Brighton High School
Brighton, TN2014-05
Skills
- Credit analysis
- Issue Resolution
- Financial Assessment
- Data security practices
- Financial Planning
- Portfolio Management
- Customer Assistance
- Payment Scheduling
- Loan Servicing
- Credit option explanation
- Loan Processing
- Loan approvals
- Telephone and email etiquette
- Customer Support
- Documentation Review
- Effective Communication
- Collateral Evaluation
- Credit Scoring
- Debt Restructuring
Timeline
Loan Specialist- Remote
CURO Financial Technologies
2023.11 - 2024.02
Branch Manager
World Finance
2021.08 - 2023.11
Certified Nursing Assistant
Wellington Health And Rehab
2019.06 - 2021.08
Correctional Officer
State of Tennessee
2015.02 - 2019.06
High School Diploma -
Brighton High School
Similar Profiles
Valerie OrozcoValerie Orozco
QA Automation Analyst at CURO Financial TechnologiesQA Automation Analyst at CURO Financial Technologies
Robin MonkRobin Monk
Business Risk Consultant at CURO Financial TechnologiesBusiness Risk Consultant at CURO Financial Technologies
Kristina ColemanKristina Coleman
Director of Corporate Social Responsibility at CURO Financial Technologies Corp.Director of Corporate Social Responsibility at CURO Financial Technologies Corp.