Shannon Gray
Hurst,TX
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
7
7
years of professional experience
Work History
HR Administrative Assistant
Pioneer Natural Resources
12.2005 - 05.2007
- Supported HR Director by accurately updating Compensation Reports
- Supported HR Assistant Director by coordinating job postings, reviewing resumes, and scheduling interviews.
- Supported HR Assistant Director by delivering friendly assistance with new hires throughout interviewing and hiring process.
- Supported HR Assistant by interviewing new temporary staffing companies
- Supported Training Manager by setting up the the rooms for team-building events and activities.
- Supported the Engineering Department by participating in college fairs and interviews to recruit new talent.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Acted as a reliable point of contact for employees seeking information on new hires
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Compiled employee records from individual departments to maintain central files.
Recruiter
GEICO
09.2004 - 12.2005
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Fostered positive candidate experience, leading to increased referral rates.
- Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Claims Representative
GEICO
01.2002 - 09.2004
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Fostered positive relationships with policyholders, contributing to higher retention rates.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Accounts Receivable Assistant
Dallas Christian College
08.2000 - 01.2002
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel and QuickBooks to manage invoices and payments.
Education
Bachelor of Science - Business Management
Dallas Christian College
Dallas, TX05-2002
Skills
- Team player
- Professional communication
- Calendar management
- Clerical support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
Timeline
HR Administrative Assistant
Pioneer Natural Resources
12.2005 - 05.2007
Recruiter
GEICO
09.2004 - 12.2005
Claims Representative
GEICO
01.2002 - 09.2004
Accounts Receivable Assistant
Dallas Christian College
08.2000 - 01.2002
Bachelor of Science - Business Management
Dallas Christian College
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