Shannon T. Greene
Highland,NY
Summary
Dedicated and detail-oriented professional with experience in office administration, scheduling, customer service, and team supervision. Proven ability to manage complex tasks efficiently, communicate effectively, and ensure smooth operational workflows. Adept at handling high-pressure situations, coordinating with clients, and maintaining compliance with industry standards. Authorized to work in the U.S. for any employer
Overview
6
6
years of professional experience
Work History
Dispatcher/Scheduler
SERVPRO
02.2023 - Current
- Manage incoming restoration service requests, prioritizing jobs based on urgency and severity
- Assign restoration crews to jobs and coordinate daily schedules for efficient project completion
- Communicate with clients daily to manage expectations and provide updates
- Track project progress, maintain job status updates, and generate completion reports
- Coordinate emergency response efforts for critical situations like water and fire damage
- Kept inventory records up-to-date and advised on replenishments.
Dietary Cook/Supervisor
Hudson Valley Rehabilitation and Extended Care Center
11.2020 - 02.2023
- Cooking and preparing meals according to recipes and dietary guidelines. Ensuring food is prepared and served at the proper temperature and time while also ensuring compliance with dietary guidelines
- Supervised kitchen staff, conducted training, and managed performance evaluations
- Maintained a clean and sanitary kitchen environment, ensuring food safety and regulatory compliance
- Oversaw inventory control and supply ordering to maintain efficient kitchen operations
- Collaborated with dietary teams and healthcare professionals to meet patient needs
Dietary Aide
Hudson Valley Rehabilitation and Extended Care Center
11.2018 - 11.2020
- Assisting with food preparation, including setting tables, assembling trays, and washing cookware.
- Delivered meals to residents in their rooms or serving in dinning room according to dietary restrictions and nutritional needs
- Maintained accurate records of meal service and dietary concerns
- Ensured strict sanitation and food safety compliance in the kitchen and dining areas
Education
Criminal Justice Program - Criminal Justice
Ulster County BOCES
Port Ewen, NY06.2019
High School -
Highland High School
Highland, NY06.2019
Skills
- Office Administration & Scheduling
- Customer Service & Client Relations
- Team Supervision & Training
- Inventory & Supply Management
- Microsoft Office (Word, Excel)
- Communication & Conflict Resolution
- Emergency Coordination & Problem-Solving
Accomplishments
Maintained honor roll throughout entire academic career
Promoted quickly throughout criminal justice course to Sgt and lieutenant both in under a year
Promoted to squad leader in Ulster County sheriffs cadet program within a year
Promoted in the kitchen to supervisor and Cook within two years of working at Hudson Valley rehab
Promoted to scheduler within a year of working at Servpro
Timeline
Dispatcher/Scheduler
SERVPRO
02.2023 - Current
Dietary Cook/Supervisor
Hudson Valley Rehabilitation and Extended Care Center
11.2020 - 02.2023
Dietary Aide
Hudson Valley Rehabilitation and Extended Care Center
11.2018 - 11.2020
Criminal Justice Program - Criminal Justice
Ulster County BOCES
High School -
Highland High School
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