Shanice Garrett
Gogo Transportation
Pittsburg,CA
17
years of professional experience
Dependable and motivated professional with several years of experience in dispatch coordination, customer service, cash handling, and office support. Recognized for strong communication skills, problem-solving ability, and attention to detail in fast-paced environments. Experienced in managing high-volume calls, coordinating schedules, resolving customer concerns, and maintaining accurate records. Highly adaptable and eager to learn new systems, tools, and job responsibilities. Open to growing into new roles and industries while contributing strong work ethic, reliability, and a team-focused mindset.
Work History
Dispatcher/Scheduler
2 Years 7 Months- Coordinated real-time dispatch operations to optimize vehicle routes and reduce wait times.
- Developed standard operating procedures for dispatch workflows, improving overall team performance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers and drivers to encourage professional relationships and promote respect.
- Monitored schedule adherence, identifying potential delays and implementing corrective actions proactively.
Dispatcher
2 Years 3 Months- Managed high-volume emergency and non-emergency calls while determining the appropriate response.
- Coordinated dispatch operations by assigning drivers and service teams efficiently.
- Maintained detailed call logs and customer records using dispatch software.
- Communicated with customers and field teams to resolve issues and ensure timely service.
Cashier
11 Months- Processed check-cashing transactions, payments, and loans while maintaining strict accuracy.
- Handled large amounts of cash daily and followed security procedures.
- Contacted customers with payment reminders and account information.
- Provided professional customer service while resolving account questions.
Dispatcher
1 Year- Coordinated delivery orders and communicated instructions to drivers.
- Maintained driver schedules and delivery routes to support efficient operations.
- Addressed delivery issues and communicated solutions between customers and drivers.
Cashier
1 Year 8 Months- Operated multiple registers during busy shifts to improve customer flow.
- Processed cash and card transactions accurately.
- Assisted with order coordination and front-of-house operations.
Cashier
3 Years 1 Month- Greeted customers and processed cash and credit transactions.
- Assisted with retail tasks including inventory counting and merchandise organization.
- Handled phone orders and supported order preparation.
- Maintained knowledge of store policies regarding returns and exchanges.
Education
Associate Degree - Math & Science (Nursing Track)
High School Diploma
Skills
Customer Service & Client Relations
Dispatch & Logistics Coordination
Data Entry & Record Management
Call Handling (Emergency & Non-Emergency)
Problem Solving & Decision Making
Time Management & Organization
Cash Handling & Payment Processing
Scheduling & Operations Support
Team Collaboration
Adaptability & Willingness to Learn New Systems and Roles
Timeline
Dispatcher/Scheduler
Gogo Transportation
05.2023 - 12.2025Read More
Dispatcher
Directline
02.2017 - 05.2019Read More
Cashier
California Check Cashing
11.2015 - 10.2016Read More
Dispatcher
Dynamex
10.2014 - 10.2015Read More
Cashier
Everett and Jones BBQ
06.2012 - 02.2014Read More
Cashier
Cal Student Store
01.2009 - 02.2012Read More
Hayward High School
High School Diploma
Read More
Los Medanos College
Associate Degree from Math & Science (Nursing Track)
Read More
Additional Strengths
Quick learner who is open to training and developing new professional skills. Willing to take on new responsibilities and transition into different job titles such as administrative support, office assistant, dispatcher, operations support, customer service specialist, or other roles where strong organization and communication skills are valued.