Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHANNON GRZYB

Whitinsville,MA

Summary

  • Self-motivated individual with 30+ years combined of diverse industry experience including retail, banking, small office and the beauty industry. Enjoys learning new programs and processes. A team player who is adept at prioritizing, attentive to detail and produces quality results.
  • Computer proficient.
  • Detail Oriented
  • Multi-Tasking
  • Microsoft Office
  • Organization/Prioritizing
  • Written and Verbal Communications
  • Data Entry
  • Strong Phone/Customer Service Skills


Overview

14
14
years of professional experience
1
1
Certification

Work History

Barista/Baker

Dunkin
03.2021 - Current
  • Controlled line and crowd with quick, efficient service.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Skilled at working independently and collaboratively in a team environment.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Hairstylist/Receptionist

Ciao Bella Beauty Bar
06.2020 - 04.2021
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Worked well in a team setting, providing support and guidance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Office Manager

Horizon Chimney Services
02.2013 - 10.2019
  • Data entry, Filing, Phone customer based, Bookkeeping, QuickBooks
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.

Branch Sales & Service Representative

Metro Credit Union
11.2009 - 01.2013
  • Developed strong rapport with clients, leading to enhanced customer satisfaction and loyalty.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maximized contributions by maintaining current understanding of basic products and services.
  • Resolved client issues promptly while maintaining professionalism and empathy in all interactions.
  • Increased branch sales by identifying customer needs and recommending appropriate products and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Some College Coursework Completed - Business Management

Framingham State College
Framingham, Massachusetts

High School - College Prep

Medway High School
Medway, Massachusetts
06.1994

Skills

    • Multi-tasking
    • Phone Etiquette
    • Organization and Time Management
    • Employee Communications
    • Schedule Management
      • Hospitality and Professionalism
      • New Hire Training
      • Reliable and Dependable
      • Customer Service
      • Team Player

Certification

Cosmetologist License, 11/01/96, Blaine Hair & Beauty School

References

  • Robin Hopkins, Owner, Hopkins Family Day Care, (508) 243-7480, Personal
  • Laura Phelan, Owner, Ciao Bella Beauty Bar, (508) 887-3121, Professional
  • Derek Carmichael, Owner, Horizon Chimney Services, (508) 533-4202, Professional
  • Stacey Sealey, (617) 460-4673, Personal

Timeline

Barista/Baker

Dunkin
03.2021 - Current

Hairstylist/Receptionist

Ciao Bella Beauty Bar
06.2020 - 04.2021

Office Manager

Horizon Chimney Services
02.2013 - 10.2019

Branch Sales & Service Representative

Metro Credit Union
11.2009 - 01.2013

Some College Coursework Completed - Business Management

Framingham State College

High School - College Prep

Medway High School

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SHANNON GRZYB