Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Gucci

Las Vegas,NV

Summary

Proven Table Games Dealer and Floor Supervisor with a track record of enhancing customer experiences at The Orleans Hotel & Casino. Demonstrates exceptional money handling expertise and customer service, ensuring game integrity and fostering client loyalty. Skilled in team training and collaboration, significantly improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Table Games Dealer

Durango Casino
11.2023 - 11.2024
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Table Games Floor Supervisor

The Orleans Hotel & Casino
02.2022 - 10.2023
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
  • Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
  • Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.

Table Games Dealer

Rampart Casino
02.2017 - 11.2019

Education

Associate In Accounting - Accounting

Triton Community College
River Grove, IL
06.1992

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Patience and composure

Timeline

Table Games Dealer

Durango Casino
11.2023 - 11.2024

Table Games Floor Supervisor

The Orleans Hotel & Casino
02.2022 - 10.2023

Table Games Dealer

Rampart Casino
02.2017 - 11.2019

Associate In Accounting - Accounting

Triton Community College

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Shannon Gucci