Shannon Gural
Williamsville,NY
Summary
Results-driven Financial Specialist experienced in developing customized solutions that address customer and business financial needs. Delivered effective financial problem-solving through strong communication, multitasking, and conflict resolution skills. Focused on accurate financial record management and reporting, leveraging analytical skills and proficiency in accounting software to enhance efficiency and collaboration.
Overview
6
6
years of professional experience
Work History
Accounting Clerk
Amherst Alarm
Amherst, NY
05.2024 - Current
- Managing accounts receivable and accounts payable transactions
- Reconcile company bank and credit card accounts, investigating and resolving discrepancies to ensure audit readiness
- Assist in preparation of financial statements and reports for quarterly reviews, contributing to accurate financial assessments
- Maintain financial organization through a well-maintained financial filing system
- Assist with tax payments and filing
- Communicate with vendors and customers to resolve outstanding issues, enhancing relationships and ensuring timely payments
- Provide support to the accounting and customer care department
- Review and process payroll
Universal Banker
Bank on Buffalo
02.2020 - 04.2024
- Assisted clients in opening new accounts, certificates of deposit, and IRAs to align with their financial goals
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Executed wire transfers, stop payments and account transfers
- Supervised teller operations by assigning tasks, scheduling breaks, and resolving client inquiries and complex transaction issues
- Delivered exceptional service through accurate management of teller line duties while ensuring confidentiality standards
- Maintained audit, security, and compliance standards
- Maintained knowledge of banking policies, practices, and procedures
- Trained 3-4 new employees each year
- Participated in monthly operations meetings to discuss branch performance and improvements
- Ordered supplies and currency for branch needs
- Interviewed clients and submitted consumer loan applications
Education
Associate of Applied Science - Office Management
Erie Community College
Williamsville, New York12.2001
Skills
- Invoice processing
- Collections management
- Payroll operations
- Bank reconciliation
- Bank statement reconciliation
- Expense reports
- Audit Procedures
- Customer Loan Processing
Account openings
Customer Loan Processing
Teller Support
Audit Procedures
Cash Supply Orders
Adaptability and Flexibility
Team Coaching and Training
Fraud Detection
Interpersonal Communication
Accomplishments
- Notary Public
Timeline
Accounting Clerk
Amherst Alarm
05.2024 - Current
Universal Banker
Bank on Buffalo
02.2020 - 04.2024
Associate of Applied Science - Office Management
Erie Community College
Personal Information
I completed a Signature Series class that focuses on public speaking. I was also a Branch Operations Champion at Bank on Buffalo. This allowed for me to communicate to the branch any operational updates or concerns.