Shannon Hagan
Clermont,FL
Summary
Dynamic Veterinary Technician skilled at managing online pharmacy platforms excelling in communication. Able to multitask in fast-paced clinic environments while ensuring client satisfaction and accurate documentation. Also fosters collaborative relationships with team members and recognized for efficiency.
Overview
7
7
years of professional experience
Work History
Veterinary Technician
Petfolk Veterinary & Urgent Care
Lake Buena Vista, FL
01.2024 - Current
- Aid veterinarians during exams, obtain medical history, and document SOAP notes and discharges.
- Communicated over the phone for medication requests, laboratory results, and appointments.
- Responsible for processing online medication requests, and communicating with clients via various virtual channels.
- Performed technician appointments for vaccinations, blood draws, intramuscular/intravenous injections, and radiographs.
Veterinary Assistant
Neabore Veterinary Clinic
Haddonfield, NJ
10.2021 - 11.2023
- Assisted veterinarians and technicians in answering phones and transferring calls.
- Efficiently worked with four online pharmacy platforms, handling medication requests.
- Performed technician appointments for vaccinations, nail trims, blood draws, and radiographs.
- Responsible for the cleanliness of the office, restocking exam rooms, and assisting technicians.
Store Associate
Cork n Bottle
Westmont, NJ
02.2021 - 10.2021
- Organized the store, processed deliveries, and operated the cash register.
- Communicated with customers in-store or over the phone, and collaborated with associates to provide support for their needs.
Key Holder/Senior Store Associate
Tuesday Morning
Westmont, NJ
06.2018 - 10.2020
- Began as store associate and was promoted to Keyholder based on reliability, quality customer service and performance.
- Trained associates on upcoming advertising or new procedures, and overlooked the store as the manager on duty.
Education
Bachelor of Arts - Psychology - GPA 3.6, Cum Laude
Rowan University
Glassboro, NJ05-2020
Skills
- Proficient in handling multiple online pharmacy platforms for medication requests and processing
- Ability to multitask in a fast-paced environment
- Utilizes all available resources and collaborates to accomplish tasks
- Adaptable and efficient with new methods
- Time-aware in order to get projects done in a set time frame
Timeline
Veterinary Technician
Petfolk Veterinary & Urgent Care
01.2024 - Current
Veterinary Assistant
Neabore Veterinary Clinic
10.2021 - 11.2023
Store Associate
Cork n Bottle
02.2021 - 10.2021
Key Holder/Senior Store Associate
Tuesday Morning
06.2018 - 10.2020
Bachelor of Arts - Psychology - GPA 3.6, Cum Laude
Rowan University