Shannon Hagan
Substitute Safety Supervisor
Summary
Dynamic professional with a proven track record excelling in safety awareness and incident reporting. Recognized for enhancing student safety through effective conflict resolution and fostering teamwork. Adept at maintaining organized records and promoting positive behavior, ensuring a supportive environment for all. Reliable and committed to continuous improvement.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Substitute Safety Supervisor
Newhall School District
03.2024 - Current
- Assisted in conflict resolution, fostering a supportive environment for all students.
- Collaborated with staff to develop and implement yard duty protocols.
- Conducted regular inspections of play areas, identifying and addressing potential hazards.
- Enhanced student safety by effectively monitoring outdoor areas during recess and lunch breaks.
- Managed emergency situations calmly and efficiently, ensuring the safety of all students involved.
- Established rapport with students by being approachable yet firm when enforcing rules, resulting in increased respect from the student body towards yard duty personnel.
- Improved communication between yard duty supervisors and teaching staff by establishing clear reporting protocols for behavioral issues observed during outside playtime.
- Promoted positive behavior among students through consistent enforcement of school rules and policies.
- Addressed conflicts between students promptly using de-escalation techniques, minimizing disruptions to the overall school environment.
- Maintained accurate records of incidents and disciplinary actions, contributing to data-driven decision-making processes for school administration.
Shift Supervisor
Starbucks
01.2011 - 01.2016
- Resolved customer issues efficiently to maintain a positive brand reputation and foster loyalty.
- Enforced health and safety regulations to create a safe working environment for staff and customers.
- Coordinated scheduling to ensure adequate staffing levels during peak hours while managing labor costs effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Accounting Clerk
Signal Hill Petroleum
01.2008 - 01.2011
- Implemented efficient filing systems, improving retrieval times for financial documents by enhancing organization.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Education
Associate of Science -
College of The Canyons
Valencia, CA 05.2001 -
Skills
- Safety awareness
- Recordkeeping
- File maintenance
- Incident reporting
- Team collaboration
- Data organization
- De-escalation techniques
- Positive attitude
- Teamwork
- Problem-solving
- Reliability
Certification
First Aide & CPR Certified
Timeline
Substitute Safety Supervisor
Newhall School District
03.2024 - Current
Shift Supervisor
Starbucks
01.2011 - 01.2016
Accounting Clerk
Signal Hill Petroleum
01.2008 - 01.2011
Associate of Science -
College of The Canyons
05.2001 -