SHANNON HAGARTY
Sacramento,CA
Summary
My passion is cultivating and supporting dynamic teams to create memorable guest experiences by developing exceptional products and bringing genuine care and excitement to service. I thrive in high volume environments and excel at managing competing priorities while providing service tailored to each guest, maintaining smooth operations and keeping things fun!
Overview
13
13
years of professional experience
Work History
Front of House Manager
Jungle Bird
Sacramento, CA
11.2022 - Current
- Supervised front-of-house operations to ensure high standards of service and efficiency.
- Provided expert service during daily serving and bartending shifts to create memorable experiences tailored to guest preferences. Resulted in repeat business and highly satisfied customers.
- Created schedules to optimize coverage and implemented roles and routines to increase speed of service and enhance guest experience.
- Oversaw new hire interview, onboarding and training process. Championed employee coaching and adherence to service goals, operational standards and health and safety regulations.
- Managed guest inquiries as the primary contact, resolving concerns with a focus on empathy and professionalism. Leveraged feedback to enhance coaching and training programs.
- Improved staff retention by fostering a supportive work environment and providing ongoing learning and development opportunities.
- Planned and managed inventory levels to minimize waste while maintaining budgetary objectives.
- Developed unique events and private parties, customizing menus, schedules and decor to exceed guest expectations and generate significant revenue.
- Collaborated with chef to create seasonal and event menus. Partnered with back-of-house management in order to maintain seamless communication between teams,
Store Manager
Starbucks
Sacramento, CA
11.2012 - 10.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Constant focus on creating exceptional guest experiences, understanding changing trends and soliciting ongoing feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Cultivated high levels of self-awareness and independence among team. Created and implemented innovative programs to address hiring challenges and use scale to positively impact community outreach.
Education
Associate of Science - Clinical Nutrition
Heald College
PortlandSkills
- Cocktail menu development
- Training and mentoring
- Friendly, positive and composed
- Outstanding communication skills
- Team building and Collaboration
- Guest engagement
Timeline
Front of House Manager
Jungle Bird
11.2022 - Current
Store Manager
Starbucks
11.2012 - 10.2024
Associate of Science - Clinical Nutrition
Heald College