Shannon Hall
Elmwood,WI
Summary
Experienced Patient Access Lead at Mayo Clinic with a strong track record in delivering outstanding customer service and resolving complex insurance challenges. Proficient in Epic software and recognized for exceptional problem-solving skills, driving notable process improvements. Adept in training staff while maintaining strict HIPAA compliance and enhancing patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Access Lead - Registration Excellence
Mayo Clinic
Elmwood, WI
05.2024 - Current
- Providing exceptional customer service to patients and payors
- Handling and resolving missing registration items via work queues, portal messages, and phone calls
- Communicating system opportunities to leadership
- Working special projects
- Placing outbound calls to patients and payors in an effort to resolve insurance issues prior to and after visits
- Working multiple complex work queues to ensure proper billing
- Analyzing data in order to identify trends
Patient Access Lead
Mayo Clinic
Menomonie, WI
07.2014 - 05.2024
- Providing exceptional customer service to patients and their caregivers upon arrival
- Collecting information from patients pertaining to their medical history, payment information, and insurance, and maintained confidentiality
- Answering questions of patients and their caregivers
- Communicating information and important details to other medical care staff
- Preparing patients admissions, Inpatient, Swing bed
- Informing patients and their caregivers of hospital procedures, policies, and protocols
- Managing various types of paperwork and other clerical duties
- Work with management team on institution-wide process, improvement projects to ensure the highest quality of customer service and maximum hospital reimbursement
- Provide responsive and professional customer service through in person meetings, telephone/conference calls, e-mail, and social media communications
- Handling appointments and scheduling
- Training new staff
- Working multiple complex work queues to ensure proper billing
- Handling the deposit
Patient Access
Mayo Clinic
Elmwood, WI
07.2009 - 07.2014
- Greeting patients and their caregivers upon arrival
- Collect information from patients pertaining to their medical history, payment information, and insurance, among other things
- Handled multiple phone lines
- Worked Medicaid accounts to ensure proper insurance was loaded correctly
Patient Access
Mayo Clinic
Menomonie, WI
07.2006 - 07.2009
- Greeting patients and their caregivers upon arrival
- Collect information from patients pertaining to their medical history, payment information, and insurance, among other things
- Answering questions of patients and their caregivers
- Communicating information and important details to other medical care staff
- Handled multiple phone lines
Education
High School Diploma -
Menomonie High School
Menomonie06-1994
Skills
- Effective problem solving
- HIPAA compliance
- Training and mentoring
- Strong leadership
- Self-motivated
- Self-directed
- Problem solving
- Strong communication
- Highly organized and detail oriented
- Proficient in using computers and Epic software
- Ability to multitask and prioritize efficiently
- Excellent customer service
- Attention to detail
Timeline
Patient Access Lead - Registration Excellence
Mayo Clinic
05.2024 - Current
Patient Access Lead
Mayo Clinic
07.2014 - 05.2024
Patient Access
Mayo Clinic
07.2009 - 07.2014
Patient Access
Mayo Clinic
07.2006 - 07.2009
High School Diploma -
Menomonie High School
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
KRISTA MORROWKRISTA MORROW
Monitor Tech/Team Leader at Mayo ClinicMonitor Tech/Team Leader at Mayo Clinic
CYNTHIA PRISSELCYNTHIA PRISSEL
Clinical Reviewer at OptumClinical Reviewer at Optum