Shannon Hallam
Shorewood,IL
Overview
4
4
years of professional experience
Work History
Multisite Scheduling Coordinator
ATI Physical Therapy
Joliet, IL
08.2021 - Current
- Manage and triage calls, email and fax referral inboxes across multiple support clinics in collaborative setting to ensure accurate and timely scheduling of new and existing patients.
- Own all elements of patient intake/registration and scheduling and enter patient data into EMR systems.
- Request and obtain relevant documents to ensure accurate patient registration, and troubleshoot any errors within EMR systems.
- Assist clinics with authorization processes and explain to patients their insurance benefits, and collect patient copays, increasing this year's collection by 32%.
Team Member
NIU Campus Dining
DeKalb, IL
08.2019 - 03.2020
- Greeted students and checked them in by scanning their student ID cards.
- Served hot and cold menu items and assisted in food preparation.
- Washed dishes and maintained clean and inviting dining area.
Cashier
Mariano's
Shorewood, IL
05.2017 - 10.2018
- Assisted customers with sales transactions accurately and efficiently, including cash, check, and card payments while possessing knowledge of point-of-sale system.
- Welcomed customers, answered their questions, helped them locate items, and provided advice or recommendations.
- Consistently maintained Item Per Minute count of 30.
Sales Associate
JCPenney
Joliet, IL
04.2016 - 02.2017
- Monitored cash register and processed transactions in forms of purchases, returns and exchanges using payment methods of cash, check and card.
- Organized items on sales floor, looked after customers as well as responded to questions or inquiries.
- Answered incoming calls within my department.
Education
Bachelor of Science - Psychology
Northern Illinois University
Dekalb, IL08.2021
Skills
- MS Office Suite
- Typing 85 WPM
- Bookkeeping
- Computer Programming
- Data Entry
- Scheduling
Timeline
Multisite Scheduling Coordinator
ATI Physical Therapy
08.2021 - Current
Team Member
NIU Campus Dining
08.2019 - 03.2020
Cashier
Mariano's
05.2017 - 10.2018
Sales Associate
JCPenney
04.2016 - 02.2017
Bachelor of Science - Psychology
Northern Illinois University