Sa’Diyya Carr
Summerville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multisite Scheduling Coordinator
ATI Physical Therapy
10.2021 - Current
- Schedule patient appointments for physical therapy needs for each referral adhering to all required steps in established referral intake workflows and supporting all work queues within SLA’s. Accurate entry of all information into all system. Complete all follow up work with both prospective patients and internal/external business partners.
- Maintain strict confidentiality with patient information.
- Collaborate with other departments and clinics to ensure patient’s needs are met.
- Support patients by sharing important and relevant information with callers that promotes options and resources. Understand and exercise the use of internal management escalation processes to resolve any barriers to scheduling referrals, patient, or caller’s concerns.
- Build relationships with external business partners that include physicians, attorneys, nurses, case managers, and other healthcare groups.
- Engage and productively participate in team meetings, huddles, and training.
Service Coordinator Administrator
Signature Kitchens And Baths Of Charleston
05.2019 - 08.2021
- Answer incoming calls and emails to aid with troubleshooting and ask open-ended questions to determine needs, wants and service issues.
- Process invoices and expenses using QuickBooks to facilitate on-time payment.
- Tasked with data entry, records oversight and issue resolution for our team of 9 employees.
- Utilize organizational systems for payment collections, AP/AR, deposits and record keeping.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Execute record filing system to improve document organization and management.
Bank Teller
Wells Fargo
01.2017 - 02.2019
- Processed over 300 customer transactions daily and promptly, minimizing wait times.
- Identified sales opportunities or financial needs and referred customers to appropriate branch partners.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Insurance Call Center Representative
Benefitfocus
08.2016 - 01.2017
- Answered client calls and emails, addressing customer inquiries, solving problems and providing policy information.
- Kept detailed records on individual insurance claims and incorporated into client files.
- Worked closely companies to enroll their employees with medical insurance policies that fit their families needs.
- Spent ample time with each customer explaining advantages and disadvantages of various policies.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Certified Nursing Assistant
Caregivers Unlimited
10.2012 - 01.2015
- Administered medications and oversaw activities of daily living such as bathing, grooming, hygiene and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Took vital signs to assess patient health progress and needs, including blood pressure, pulse and temperature.
- Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Education
Associate Of Applied Science - Nursing
Trident Technical College
Charleston, SC05.2017
Diploma - Sales And Marketing Education
Goose Creek High School
Goose Creek, SC06.2010
Skills
- High Quality Customer Service
- Service monitoring and evaluation
- Community liaison
- Rapport and trust building
- Strategic Planning
- Multitasking abilities
- Data management
- Notetaking and developing documentation
- Analytical skills
- Microsoft & Quickbooks
Certification
- CNA - Certified Nurse Assistant
Timeline
Multisite Scheduling Coordinator
ATI Physical Therapy
10.2021 - Current
Service Coordinator Administrator
Signature Kitchens And Baths Of Charleston
05.2019 - 08.2021
Bank Teller
Wells Fargo
01.2017 - 02.2019
Insurance Call Center Representative
Benefitfocus
08.2016 - 01.2017
Certified Nursing Assistant
Caregivers Unlimited
10.2012 - 01.2015
Associate Of Applied Science - Nursing
Trident Technical College
Diploma - Sales And Marketing Education
Goose Creek High School
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