Shannon Harris
San Antonio
Summary
Professional and self motivated call center representative with 20 years experience in the customer service industry with a passion for helping others.
Overview
4
4
years of professional experience
Work History
Level 6 CSR/DOD
United Central Control
03.2022 - Current
- Responsible for timely response to intrusion, medical and fire alarms.
- Proper documentation of all actions pertaining to alarm activity.
- Create customer requests for subscribers
- Act as answering service for alarm dealers
- Assist dealers and technicians with placing accounts on/off test
- Perform daily communication checks for secured areas for Department of Defense
Team Lead
MCNA Dental
10.2021 - 03.2022
- Assist supervisor with sending out daily stats
- Fulfilling member requests
- Listen to calls and sending out corrective action forms
- Providing assistance with eligibility, provider changes and benefit summaries
- Answer basic questions about claims and educating members on their coverage
Education
Associate of Arts - General Studies
McLennan Community College
Waco, TX05-2015
Skills
- Active listening
- Attention to Detail
- Data entry
- Self Motivated
- Leadership Experience
- DOD Cleared
Timeline
Level 6 CSR/DOD
United Central Control
03.2022 - Current
Team Lead
MCNA Dental
10.2021 - 03.2022
Associate of Arts - General Studies
McLennan Community College