Sandra Martinez
San Antonio,TX
Summary
Dynamic Dispatcher with proven expertise at United Central Control, excelling in high-stress environments. Recognized for exceptional customer service and decision-making skills, consistently meeting performance metrics. Enhanced emergency response times through effective communication and active listening, while training new team members to uphold dispatching procedures and teamwork.
Overview
2
2
years of professional experience
Work History
Dispatcher
United Central Control
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Enhanced team readiness by instructing new dispatchers in company procedures.
- Guided new team members in applying best practices.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Education
Associate Degree In Nursing - Nursing
St. Philip's College
San Antonio, TXSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatching procedures
Languages
Spanish
Limited Working
Timeline
Dispatcher
United Central Control
02.2023 - Current
Associate Degree In Nursing - Nursing
St. Philip's College
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